Clinical Admin Officer

Frimley Health NHS Foundation Trust

Oct 27, 2024

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
People, HR & Administration
Healthcare

Requirements

Qualifications
Essential criteria
NVQ Level 3 Administration or equivalent practical knowledge
Desirable criteria
Experience of using EPIC
Experience
Essential criteria
Recent experience of working in an office environment
Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
Be able to work in a busy environment and remain calm under pressure
Recent experience of working within a team environment
Desirable criteria
Working in the NHS either in a hospital/private practice/GP setting
Experience of direct contact with patients
Skills
Essential criteria
Ability to communicate clearly
Ability to work with minimal supervision
Ability to prioritise workload
Able to adapt to change
Excellent interpersonal skills.
Desirable criteria
Understanding of medical terminology

Responsibilities

To provide an administrative service to the Department.
To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trusts policies and procedures.
To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
Answer queries from colleagues, GP’s and patients in a timely and professional manner.
To ensure that secure systems are in place for the storage of all resources including computerised information.
Scanning and uploading relevant patient medical documents into the Trust’s Electronic Patient Record system.
To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included.
To ensure all phone calls are dealt with in a professional and timely manner
To operate EPIC and other IT systems to fulfil the role/department requirements.
To provide clinical administrative support to the Consultants, Nurses and their junior medical staff, ensuring that the Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.

FAQs

Is this role office-based or remote?

This role is office-based at Frimley Park Hospital and is not offered in a hybrid format.

Are there opportunities for flexible working hours?

Yes, Frimley Health NHS Foundation Trust encourages applications from individuals who wish to work on a flexible basis and aims to accommodate the needs of staff while meeting service requirements.

What type of previous experience is required for this role?

Recent experience of working in an office environment is essential, and experience within a team and in a busy environment is also required.

Is prior experience with EPIC necessary for this role?

While experience of using EPIC is desirable, it is not mandatory for applicants.

Are there any specific qualifications needed for the Clinical Admin Officer position?

An NVQ Level 3 in Administration or equivalent practical knowledge is required.

What are the main duties of the Clinical Admin Officer?

Main duties include providing administrative support to the department, managing correspondence, handling queries, maintaining confidentiality, and operating IT systems like EPIC.

Does the organization provide training for staff?

Yes, Frimley Health NHS Foundation Trust offers a range of professional, management, leadership, and clinical skills training opportunities for all staff.

Will I have direct patient contact in this role?

Patient contact will primarily be via phone, email, or the EPIC system rather than in person.

What skills are essential for this position?

Essential skills include clear communication, the ability to work independently, prioritization of workload, adaptability to change, and excellent interpersonal skills.

Are there opportunities for career development within the Trust?

Yes, Frimley Health NHS Foundation Trust is committed to providing first-class development opportunities for all staff.

Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare

Industry

10,001+

Employees

2014

Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.