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Clinical Admin Officer - General Surgery

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need NVQ Level 3 in Administration, office experience, software proficiency, teamwork skills, clear communication, ability to prioritize, adapt to change, and excellent interpersonal skills.
  • You will provide high-quality admin support, manage correspondence, maintain records, handle enquiries, and assist clinicians using the EPR system while ensuring confidentiality and efficient communication.

Requirements

  • NVQ Level 3 Administration or equivalent practical knowledge
  • Recent experience of working in an office environment
  • Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
  • Be able to work in a busy environment and remain calm under pressure
  • Recent experience of working within a team environment
  • Ability to communicate clearly
  • Ability to work with minimal supervision
  • Ability to prioritise workload
  • Able to adapt to change
  • Excellent interpersonal skills.

Responsibilities

  • Provide a flexible, responsive and high‑quality administrative service to the department, adapting to changing service needs.
  • Plan and organise own workload effectively using appropriate planning tools, demonstrating strong time‑management skills and proactively escalating any potential issues in meeting deadlines.
  • Act on Consultants’ requests, including the preparation and processing of urgent correspondence, medico‑legal reports and other ad‑hoc administrative tasks, in line with Trust policies and procedures.
  • Gather, organise and maintain information to support work activities, ensuring strict confidentiality is maintained at all times in accordance with organisational and information governance requirements.
  • Respond promptly, professionally and courteously to enquiries from colleagues, GPs and patients.
  • Ensure secure storage and appropriate management of all records and resources, including electronic and computerised information.
  • Scan and upload relevant patient documentation accurately to the Trust’s Electronic Patient Record (EPR) system.
  • Support clinicians with generating and sending correspondence via EPIC, including resolving incomplete patient details and attaching relevant documentation as required.
  • Manage incoming and outgoing telephone calls efficiently, ensuring all calls are handled in a timely, professional and patient‑focused manner.

FAQs

Is this position remote or office-based?

This role is fully on-site at Frimley Park Hospital and is not hybrid.

Is this role eligible for visa sponsorship?

No, this position is not eligible for Skilled worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

What are the key responsibilities of the Clinical Admin Officer?

Key responsibilities include providing high-quality administrative support, managing correspondence, maintaining information confidentiality, and responding to inquiries from colleagues and patients.

What qualifications are required for this position?

The essential qualification is NVQ Level 3 Administration or equivalent practical knowledge.

Is experience in a medical environment required?

While recent experience in an office environment is essential, prior experience as a Medical Secretary or similar is desirable but not mandatory.

What skills are essential for a candidate applying for this role?

Essential skills include clear communication, the ability to work with minimal supervision, workload prioritization, adaptability to change, and excellent interpersonal skills.

How important is attention to detail for this position?

Exceptional accuracy and attention to detail are crucial for success in this role, as the job involves processing sensitive information and managing various administrative tasks.

Will this position involve direct patient care?

No, this is an administrative position and does not involve direct clinical or medical duties.

What kind of training and development opportunities does the Trust provide?

Frimley Health NHS Foundation Trust offers first-class development opportunities, including professional, management, leadership, and clinical skills training.

Is there a focus on work-life balance at Frimley Health NHS Foundation Trust?

Yes, the Trust emphasizes the importance of a healthy work-life balance for staff, recognizing its benefits for both employees and the patients they care for.

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.