Cloud Support Associate (Networking)

Amazon

Oct 26, 2024

Applications are closed

Job
Full-time
Entry & Junior Level
Software Engineering
IT & Cybersecurity
India
Remote

Requirements

0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops.
Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
Troubleshooting / Support experience
Excellent oral and written communication skills
Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc).
Basic knowledge in Networking (TCP/IP, DNS) /Database
Strong customer focus & multi-tasking skills
Exposure to Cloud computing
Self-starter who is excited about technology

Responsibilities

First and foremost this is a customer support role – in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat.
You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
Learn and use ground breaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
Interact with leading engineers around the world.
Partner with AWS teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.

FAQs

What is the required experience for the Cloud Support Associate position?

The position requires 0-1 years of experience in areas such as Linux Systems administration, Database design and Optimization, Big Data Analysis, Network administration, or Dev-ops.

What types of programming or scripting languages should candidates be familiar with?

Candidates should have experience in programming or scripting languages such as Java, Perl, Ruby, C#, and/or PHP.

How important are communication skills for this role?

Excellent oral and written communication skills are crucial for this customer support role, as Support Engineers need to effectively communicate with customers.

What are the main responsibilities of a Cloud Support Associate?

A Cloud Support Associate will primarily troubleshoot customer issues through various channels (telephone, email, web/live chat), apply advanced troubleshooting techniques, work with customers to identify root causes of issues, and may also mentor new hires or develop training materials.

Does AWS provide career development opportunities for Cloud Support Associates?

Yes, AWS promotes advancement opportunities across the organization to help you meet your career goals.

Is there any training provided for this role?

Yes, AWS offers training programs to help you develop the skills required to be successful in your role as a Cloud Support Associate.

What is the work schedule like for this position?

The role operates on a follow-the-sun model, meaning there is no after hours on-call or mandated overtime.

What kind of technical issues will I be working on?

You will work on a broad spectrum of technical issues that may span multiple AWS services and require advanced troubleshooting techniques.

How does AWS support diverse experiences in candidates?

AWS values diverse experiences and encourages candidates to apply even if they don't meet all preferred qualifications or follow a traditional career path.

What is the company culture like at AWS?

AWS fosters a culture of inclusion, continuous learning, and allows flexibility for achieving work-life balance to support employee success both at work and at home.

Will I have opportunities to work on projects outside of customer support?

Yes, you may drive projects that improve support-related processes and the overall technical support experience for customers.

Amazon

Retail & Consumer Goods

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.