FAQs
What is the primary responsibility of a Cluster Manager in Electronics Digital Stores?
The primary responsibility is to manage the retail operations of the cluster, ensuring smooth execution, adherence to SOPs, customer excellence, team motivation, retention, and overall profitability.
What qualifications are required for this position?
A graduation or post-graduation degree is required for this position.
What skills are essential for the Cluster Manager role?
Essential skills include retail management, sales strategy, inventory management, customer service, e-commerce, team leadership, data analysis, and visual merchandising.
How do we measure the financial performance of the cluster?
Financial performance is measured through indicators such as achievement of topline targets, like-for-like growth, market share, share of returnable consumer products (RCP), and private label performance.
What role does customer feedback play in this position?
Customer feedback is obtained to improve service and processes, enhancing the overall customer experience.
How important is teamwork and collaboration in this role?
Teamwork and collaboration are critical as the Cluster Manager must lead and motivate a high-performance team to achieve sales targets.
What are the key responsibilities related to inventory management?
Key responsibilities include overseeing inventory assortment, managing defective products, minimizing shrinkage, and ensuring planogram adherence.
What kind of initiatives are expected for business growth?
New initiatives may include competitive intelligence, exploring new market potential, opening new stores, and enhancing market share.
What performance indicators are related to people management?
People management performance indicators include retention score and employee engagement score.
Is the Cluster Manager responsible for local events and promotions?
Yes, the Cluster Manager is responsible for overseeing local events and promotions as per the marketing calendar.