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Cluster Senior Sales Manager

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Marriott International

17d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need proven hotel sales experience, strong communication and negotiation skills, relationship management, strategic execution, and leadership abilities in a fast-paced environment.
  • You will generate leads, build client relationships, drive sales initiatives, collaborate with teams, conduct site inspections, support bookings, and maintain accurate account data.

Requirements

  • Proven experience in a corporate hotel sales role, demonstrating progressive career growth and a pattern of exceptional performance.
  • Demonstrates strong commercial acumen and experience of working with dynamic hotel sales strategies.
  • This is a hotel based role; location is driven by client appointments and visibility across the five London Cluster hotels.
  • Strong communication skills with a confident communication style across different channels.
  • Excellent selling skills and understanding of sales processes from enquiry generation through to contract.
  • Strong negotiation skills with the ability to problem-solve and seek solutions.
  • Ability to up-sell products and services and can bring a sale to closure.
  • Outstanding relationship management skills; ability to develop and maintain relationships with customers, stakeholders and associates.
  • Demonstrates tenacity and resilience in business development, consistently seeking new opportunities.
  • Skilled in implementing successful sales strategies and executing account plans for multiple hotels.
  • Proven experience of corporate group, catering and transient business sales.
  • Highly organised with excellent time management skills in a fast-paced, dynamic environment.
  • Demonstrates strong leadership qualities and sound decision-making skills to drive results.
  • Understands revenue management principles and account profitability.
  • Proficient in standard software applications and hotel systems.

Responsibilities

  • Identifies and pursues new business opportunities for all five Cluster Hotels, generating leads within the corporate segment across group, catering, and business transient.
  • Develops and strengthens relationships with existing accounts to foster long term partnerships and ensure repeat business.
  • Takes ownership of deployed segment and drives new initiatives to generate enquiries and increase enquiry conversion.
  • Work in alignment with the hotels’ strategic priorities, ensuring sales efforts support overall business goals.
  • Collaborates with the cluster team, hotel teams and wider sales teams (such as Area and Global Sales) on client activity to maximise client engagement.
  • Organises and conducts site inspections and FAM trips; arranges client meetings and activity.
  • Maintains clear communication with hotels and stakeholders on sales activity, progress and results.
  • Supports Groups & Events Team with enquiry closure by leveraging experience and expertise of the corporate segment.
  • Attends networking and industry events; monitors local, national and international business outlook to deepen knowledge of deployed segments and wider hotel strategies.
  • Supports enquiry process and contracts for complex bookings, providing tailored solutions that meet and exceed customer expectations.
  • Creates and executes strategic account plans to achieve hotel and individual goals.
  • Proven ability to build and maintain strong relationships with multiple stakeholders.
  • Maintains accurate and up-to-date account data and reporting.
  • Adapts to evolving business conditions; leads tasks and projects assigned by management.

FAQs

What is the job title for this position?

The job title is Cluster Senior Sales Manager.

Where is the location of this job?

The job is located at London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom, NW3 3ST.

What type of employment schedule is offered for this role?

This position offers a full-time employment schedule.

How many hotels will the Cluster Senior Sales Manager be responsible for?

The Cluster Senior Sales Manager will be responsible for five properties.

What are the key responsibilities of the Cluster Senior Sales Manager?

Responsibilities include identifying and pursuing new business opportunities, developing relationships with existing accounts, organizing client activities, and supporting enquiry closures, among others.

What qualities are sought in a candidate for this position?

Candidates should be customer-focused, results-driven, and possess strong commercial acumen, proven experience in corporate hotel sales, and excellent communication and relationship management skills.

Will the position require travel?

Yes, the position is hotel-based and driven by client appointments, which may involve travel across the five London Cluster hotels.

What kind of benefits are offered to employees in this position?

Employees are enrolled in a discretionary Quarterly Bonus Plan, receive development and training opportunities, discounts at Marriott hotels, and various other perks, including meals on duty and uniform dry cleaning.

Is there a requirement for previous sales experience?

Yes, proven experience in a corporate hotel sales role is required, along with a pattern of exceptional performance and progressive career growth.

What does Marriott International commit to regarding diversity and inclusion?

Marriott International is dedicated to being an equal opportunity employer, fostering an environment that values and celebrates the unique backgrounds of their associates.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.