FAQs
What is the main responsibility of a Collections Specialist at Genesys?
The primary responsibility of a Collections Specialist at Genesys is to collect, manage, and provide resolution for outstanding invoices from past due accounts, while interacting with customers and various internal departments to reconcile accounts.
What qualifications are desired for the Collections Specialist position?
Desired qualifications include strong analytical and communication skills, 2-3 years of credit and collections experience, proven negotiation skills, excellent verbal and written communication skills, and impeccable attention to detail and organizational skills.
How does the Collections Specialist interact with other teams?
The Collections Specialist interacts with Sales and Customer Care Team members to communicate and coordinate on managing accounts receivable issues.
What is the expected reporting frequency for collections at Genesys?
The Collections Specialist is expected to prepare detailed collections reports on a biweekly basis and cash collection forecasts on a monthly basis.
Is there room for growth and independence in this role?
Yes, Genesys offers an environment where employees can take ownership of their work and make a significant impact on the company, providing opportunities for growth and development.
What support does Genesys provide for reasonable accommodations during the application process?
Genesys provides support for reasonable accommodations during the application process by allowing applicants to reach out to HR for alternative methods of applying or specific accommodations needed.
What is the culture like at Genesys?
The culture at Genesys emphasizes empathy, collaboration, and independence, as well as fostering an environment where employees can create meaningful customer experiences.