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Commercial Agency Support Representative

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GEICO

6d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Fredericksburg

AI generated summary

  • You need 2+ years in customer service, preferably in insurance. Strong communication and multitasking skills are essential, along with a P&C license and ability to thrive in a fast-paced environment.
  • You will learn to identify and address inquiries for Commercial Truck Insurance through training and begin handling sales and service inquiries for Commercial Auto Insurance.

Requirements

  • Minimum of 2 years of customer service or administrative support experience required
  • Preferred experience working in an insurance agency or as a trucking insurance agent
  • P&C license preferred
  • Ability to effectively communicate verbally and in writing
  • Ability to troubleshoot applications and escalate as needed
  • Ability to work comfortably in a fast-paced, high-volume call center environment
  • Minimum of high school diploma or equivalent; college degree or currently pursuing preferred
  • MEETS the requirements specified below.
  • Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking.
  • Must be able to speak in a professional manner by telephone.
  • Associate must attain and maintain the required licenses issued by the state insurance department.
  • Must perform duties at a stationary workstation.
  • Must be able to handle heavy call volume and stressful situations.
  • Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
  • Must be able to multi-task.
  • Must be able to learn and apply large amounts of technical and procedural information.

Responsibilities

  • Under direct supervision, LEARNS processes for identifying, triaging and delivering solutions for sales and service inquiries related to Commercial Business-to-Business Relations via telephone calls associated with Commercial Truck Insurance.
  • RECEIVES formal classroom training and BEGINS to handle sales and service inquiries related to Commercial Auto Insurance.

FAQs

What is the salary for the Commercial Agency Support Representative position?

The salary for the Commercial Agency Support Representative position is $26.46 per hour, which translates to approximately $53,300 annually.

Is there a sign-on bonus for this position?

Yes, there is a sign-on bonus of $1,500 for active Property and Casualty (P&C) insurance license holders.

When can I expect to receive the Jumpstart Bonus?

You will receive a $1,000 Jumpstart Bonus after completing training and orientation, which typically takes about six months.

What type of experience is required for this role?

A minimum of 2 years of customer service or administrative support experience is required; experience working in an insurance agency or as a trucking insurance agent is preferred.

Is a Property and Casualty (P&C) license required for this position?

A P&C license is preferred but not strictly required to apply for the position.

What kind of training will I receive?

You will receive formal classroom training to learn processes for identifying, triaging, and delivering solutions for sales and service inquiries related to Commercial Business-to-Business Relations.

What are the essential functions of this role?

The essential functions include effective communication, troubleshooting applications, handling high call volumes, and providing assistance with coverage and underwriting questions.

Can I work from home in this position?

The job allows for workplace flexibility, and GEICO provides a GEICO Flex program that enables the ability to work from anywhere in the US for up to four weeks per year.

What support does GEICO offer for career growth?

GEICO provides personalized development programs, industry-leading training, certification assistance, career mentorship, and coaching with supportive leaders at all levels.

What benefits does GEICO offer?

GEICO offers a comprehensive Total Rewards program, including competitive compensation, a 401K savings plan with a 6% match, performance incentives, tuition assistance, and additional benefits for mental healthcare and family support.

What is the work environment like at GEICO?

GEICO fosters an inclusive culture of shared success, rooted in integrity and a winning mindset, providing an environment where associates can be productive and thrive.

Are there opportunities for salary increases?

Yes, many associates see a base salary increase of 10% within their first year as a Commercial Independent Agency Support Representative.

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GEICO

Finance
Industry
10,001+
Employees

Mission & Purpose

GEICO (Government Employees Insurance Company) provides affordable auto insurance and a variety of other coverage options, including home, renters, motorcycle, and business insurance. Their mission is to offer reliable and accessible insurance services with excellent customer support and innovative solutions. GEICO aims to deliver exceptional value by providing competitive rates, convenient services, and a commitment to meeting the diverse needs of their policyholders.