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Commercial Bank Relationship Associate - Digital, Technology & Communications

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Citi

Jun 10, 2024

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Banking & Finance
  • London

Requirements

  • Knowledge/Experience:
  • Previous banking experience. Working within Commercial/Corporate banking is desirable
  • Experience in a Client Relationship role or client facing role
  • Knowledge of general banking processes, onboarding processes and cash management & liquidity
  • Skills:
  • Commercial/Corporate Banking skills
  • Relationship skills and ability to maintain an effective network across the organization
  • Organisational skills. Ability to multi-task
  • Effective time management and stakeholder management
  • Self-starter, proactive and self-motivated
  • Competencies:
  • Build Strong Client Relationships
  • Customer interaction/service support
  • Effective collaboration with product partners / key stakeholders
  • Project Management
  • Proficiency with Microsoft and CRM applications
  • Understanding of implementation/on-boarding process advantageous
  • Understanding of Compliance and KYC is desirable
  • Education:
  • Educated to degree level or equivalent

Responsibilities

  • Builds relationships with client network and operational teams, becoming a key contact for internal requests/problem escalation and resolution
  • Ensures timely completion of Know Your Client (KYC) and other regulatory requirements, in partnership with product partners and Relationship Managers
  • Develop and maintain strong ties with Commercial Banking teams across the globe, in particular CCB colleagues working across the same sector vertical (DT&C) and CCB colleagues supporting subsidiary businesses overseas (Commercial Subsidiaries Group)
  • Primary point of contact for client onboarding, working on customer due diligence, internal system set up and record creation for both new, existing and prospective clients. Liaise both with the client and internal KYC / AML teams to handle requests and documentation related to client on-boarding
  • Close interaction with operational teams throughout the KYC renewal process. Ensure sufficient controls are in place for all new and existing clients, through the established KYC / AML process and lead any control or remediation requirements
  • Proficient use of internal systems and applications in order to obtain, store and manage data in relation to credit, KYC, account management and client reporting
  • Maintains correct client legal and marketing hierarchies
  • Assists in implementation of cash transactions for the Relationship Manager
  • Coordinates credit requests and approvals from Citi’s global network
  • Develop a deep understanding of the client. Build meaningful relationships helping to support with routine banking, credit queries, service escalations and introductions to teams across Citi’s global network
  • Responsible for driving client opportunities through CRM, initiate CRM workflow for account opening and other Treasury & Trade Solution (TTS) products. Take ownership of all documentation related queries and wider implementation during onboarding phase
  • Partners with Credit Admin team to ensure credit documentation is kept current: FX, derivatives, Loans, LCs and other credit-related documents
  • Partners with Credit Admin team to monitor usage of credit lines, and partnering with Independent Risk during client Annual Reviews
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding

FAQs

What is the main focus of the Digital, Technology & Communications coverage team in this role?

The Digital, Technology & Communications coverage team provides Citi’s global commercial banking coverage to fintech companies in all stages of their growth, operating across a wide range of sub-sectors.

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Citi

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.