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Commercial Operations Coordinator

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Vivienne Westwood

3d ago

  • Job
    Full-time
    Junior & Mid Level
  • London

AI generated summary

  • You must be organized, proactive, detail-oriented, and adaptable, with strong Excel skills and effective communication. Experience with SAP, B2B platforms, and a problem-solving attitude is essential.
  • You will manage operations, coordinate product development and merchandising, liaise with sales teams, handle orders, troubleshoot system issues, and support wholesale customers.

Requirements

  • Highly organised with strong attention to detail
  • Proactive mindset, able to anticipate needs and solve issues before they escalate
  • Strong multitasking ability, comfortable managing multiple deadlines and priorities
  • Excellent communication skills, both written and verbal
  • Collaborative approach, able to work effectively with cross‑functional teams
  • Relationship‑building skills with internal stakeholders and external partners
  • Problem‑solving attitude, resourceful and solution‑oriented
  • Adaptability in fast‑paced, changing environments
  • Ownership and accountability for tasks and deliverables
  • Advanced skill in Excel
  • Professional with ability to work efficiently and accurately under pressure
  • Familiar with Business Intelligence, SAP and any B2B platform (preferably JOOR)

Responsibilities

  • Collaborate closely with the Operations Manager to supervise and manage various daily operational aspects
  • Coordinating Product Development Teams for collections finalization in line with the seasonal plan set by the Operations Manager
  • Coordinating with Merchandising Team for prices finalization in line with the seasonal plan set by the Operations Manager
  • Coordinating with IT for the products/prices release on the digital selling platform JOOR
  • Constantly liaising with the Sales/Buying Teams worldwide and update the Commercial Operations Manager on the status of the selling campaign.
  • Operational Support & Commercial Enablement
  • Crosscheck JOOR data vs products files - troubleshooting
  • Price lists management
  • System and orders alignment
  • Support tickets management
  • Selling material Coordination: Selling book, PEM, images, circulars, Conditions of Sales
  • Management of entire orders cycle
  • Cancellations: liaising with showrooms in case of partial cancellations to be actioned
  • Purchase Orders raising
  • Act as a point of contact for internal teams regarding pricing, order flow, and digital tools.
  • Support the Wholesale teams and wholesale customers worldwide throughout the season and perform all administrative tasks related to key customers, as directed by the Operations Manager.
  • Check customers POs against the OC and manages adjustments directly with the customers when necessary. Verify that quantity, prices, product codes, product/color descriptions, supplier code, DW and destination of the goods exactly match the OC.
  • To work towards all performance targets as set by the management team.

FAQs

What is the work location for the Commercial Operations Coordinator role?

The role is based in our Conduit office.

What type of contract is offered for this position?

This is a full-time position.

What will be my main responsibilities in this role?

You will collaborate with the Operations Manager, supervise daily operations, coordinate with various teams for product development and pricing, manage selling materials, and provide operational support for the sales and buying teams.

What skills are required for this position?

The ideal candidate should have strong organizational and multitasking abilities, excellent communication skills, a proactive mindset, and advanced skills in Excel. Familiarity with Business Intelligence, SAP, and B2B platforms like JOOR is also preferred.

What are the key attributes we are looking for in a candidate?

We are looking for candidates who are detail-oriented, have a problem-solving attitude, can adapt to fast-paced environments, and are committed to ownership and accountability for their tasks.

What benefits do you offer to employees?

We offer staff discounts, health and wellbeing support, gym discounts, a cycle-to-work scheme, a generous annual leave allowance, a pension scheme, and opportunities for training and skill-building.

Is there an application deadline for this role?

Applications are reviewed on an ongoing basis, so we recommend applying early to avoid missing out.

Do you provide equal employment opportunities?

Yes, Vivienne Westwood is an equal opportunity employer committed to diversity and inclusion in the workplace, prohibiting discrimination and harassment based on various protected characteristics.

Will I be working with cross-functional teams?

Yes, collaboration with cross-functional teams is a key aspect of this role.

What is the process for managing purchase orders?

You will check customer POs against the order confirmation, manage adjustments with customers when necessary, and ensure all details match accurately.

Are there opportunities for career development in this role?

Yes, the role offers opportunities to build new skills and gain valuable industry knowledge through training and hands-on experience.

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Vivienne Westwood

Fashion & Arts
Industry
201-500
Employees
1971
Founded Year

Mission & Purpose

Founded in the 1970s, the Vivienne Westwood brand offers a wide range of clothing, accessories, and footwear for men and women, characterised by bold prints, unconventional silhouettes, and exquisite craftsmanship. From statement-making dresses and tailored suits to edgy outerwear and accessories adorned with the brand's signature orb logo, Vivienne Westwood's collections reflect a unique blend of glamour and sophistication. With a commitment to sustainability and ethical fashion practices, it advocates for environmental conservation and social justice.

Culture & Values

  • We strive to make quality products that respect people and the planet with every design decision by focusing on four key areas: Gaia, Quality not Quantity, Activism, Culture & Heritage. These core values inform every decision across our business & design and reflect the way we work & behave towards each other every day.

  • We use our collections, collaborations and catwalk shows as a platform to capture the imagination, and as an energizing force to promote awareness and campaign for positive activism. We strive to make our clothes with greater care, keeping heritage, craftmanship and tradition alive through innovative design. We call on our community to engage with the world we live in through appreciation of Arts & Culture.

  • We use our brand voice to raise awareness of the environmental impact of overconsumption, urging people to buy less and buy better quality clothes, while creating collections that meet this standard.