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Community Employment Specialist

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State of Indiana

Feb 13, 2025

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Government & Politics
  • Muncie

Requirements

  • Must have a High School Diploma or a High School Equivalent (HSE).
  • Must have one (1) year customer service experience.
  • Ability to understand the different funding sources available to customers.
  • Working knowledge of client tracking methods.
  • Advanced research skills and the ability to utilize internet-based resources.
  • Ability to communicate professionally and interact with different stakeholders.
  • Ability to manage relationships, motivate, and assist customers at various levels.
  • Ability to utilize State’s current client services program system.
  • Demonstrated experience utilizing Microsoft Programs such as Word, Excel, Power Point, Outlook.
  • Ability to prioritize work and be detailed orientated.
  • Ability to adapt to policy changes.

Responsibilities

  • Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.
  • Assist clients with job searching and resume building activities.
  • Review assessments, client background, and vocational plan interest to recommend and work with partner programs within the WorkOne offices.
  • Recommend and administer assessment instruments and interpret aptitude results.
  • Explain services available from other public assistance agencies within the community and make referrals.
  • Explain services to applicants and advise on employment opportunities.
  • Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
  • Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
  • Assist with job/hiring fairs or events for talent recruitment.
  • Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
  • Present education materials to groups and/or individuals.

FAQs

What is the job title for this position?

The job title is Community Employment Specialist.

Where is this position located?

This position is located in the Muncie DWD Office.

What is the starting salary for this role?

The salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience.

What qualifications are required for this position?

Candidates must have a High School Diploma or a High School Equivalent (HSE) and at least one year of customer service experience.

What are the essential functions of the Community Employment Specialist?

Essential functions include gathering information from applicants, assisting clients with job searching, recommending programs, explaining available services, and providing technical assistance, among other duties.

Are there opportunities for career advancement in this role?

Yes, this role may be utilized in a supervisory capacity based on agency needs.

What benefits does the State of Indiana offer for full-time employees?

Benefits include medical, vision, and dental plans, wellness rewards, a health savings account, flexible scheduling, pension plans, paid leave, education reimbursement, and more.

Is the State of Indiana an equal opportunity employer?

Yes, the State of Indiana is an Equal Opportunity Employer committed to diversity and inclusion.

What skills are necessary for success in this position?

Necessary skills include advanced research skills, ability to communicate professionally, manage relationships, and utilize Microsoft Programs like Word and Excel.

Can individuals with disabilities request accommodations during the application process?

Yes, individuals with disabilities can request reasonable accommodations by contacting the Indiana State Personnel Department.

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State of Indiana

Taking Indiana infrastructure, economy, public health, and community to the #NextLevel

Government
Industry
10,001+
Employees

Mission & Purpose

State government is more than senators, representatives, and elected officials. We build highways, provide drivers licenses, protect our children and vulnerable populations, create jobs, connect Hoosiers to job opportunities, maintain state parks, train law enforcement officers, and we run museums and hospitals. We also provide unemployment insurance, disability, and workers compensation, among countless other services. We're 30,000 strong and still have more work to do.