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Consumption Lead, Data Cloud

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Salesforce

Jan 13, 2025

  • Job
    Full-time
    Senior & Expert Level
  • Sales & Business Development
    IT & Cybersecurity
  • Madrid
  • Quick Apply

AI generated summary

  • You need extensive experience in data solutioning, technical expertise in CRM and AI, strong C-level communication skills, customer success focus, industry knowledge, and hands-on product development experience.
  • You will engage with customers to enhance Data Cloud adoption, identify needs, provide solutions, manage risks, build executive relationships, and collaborate with teams for success.

Requirements

  • Significant experience in customer-facing solutioning for Data, Analytics, AI, and CRM.
  • Technical Expertise: Full-stack technical qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-Level executives.
  • Communication Skills: Ability to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections adeptly.
  • Trusted Advisor: Proven success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating complex data architectures.
  • Customer Success: Experience driving customer success in large, complex selling organizations.
  • Industry Knowledge: Deep understanding of industry-specific use cases, data architectures, and integration patterns.
  • Influence and Leadership: Persuasive verbal, written, presentation, and interpersonal communication skills that influence change in large organizations.
  • Technological Awareness: Staying up-to-date with emerging marketing, data-related, and AI technologies.
  • Proactive Attitude: A self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues.
  • Data Ethics and Privacy: Commitment to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and best practices in data security and privacy.
  • Product Development: Hands-on experience building 0-1 products at startups or large companies.
  • Facilitation Skills: Excellent workshopping and whiteboarding skills.
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
  • English advanced level (mandatory)
  • As a deep subject matter expert, you will have a rare set of technical proficiencies, including:
  • Salesforce Smart: Deep, technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin level certifications, hands-on experience with Salesforce Clouds).
  • Deep understanding of Martech Stack with hands on experience with Salesforce Marketing Cloud or similar products.
  • Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning).

Responsibilities

  • Develop an understanding and knowledge of customer’s Salesforce Data Cloud implementation and evangelize the capabilities of Data Cloud.
  • Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives.
  • Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success.
  • Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization.
  • Guide a customer on org strategy, governance, and change management standard processes based on customer needs.
  • Demonstrate hands-on Data Cloud product knowledge by applying platform features and functions to customer business priorities and roadmap.
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
  • Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.
  • Deliver value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth.
  • Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator.
  • Working with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers work towards their goals.
  • When appropriate, recommend additional Salesforce services and advisory experts needed to drive success.
  • Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates.
  • Collaborate with Salesforce product teams to deeply understand Salesforce solutions and roadmap, and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback.
  • Collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Salesforce Data Cloud platform in your accounts.

FAQs

What is the job title for this position?

The job title is Consumption Lead, Data Cloud.

What is the main focus of the Consumption Lead, Data Cloud role?

This role focuses on driving customer success by accelerating Data Cloud consumption, leveraging technical expertise, and managing relationships with stakeholders.

Does this role require technical expertise?

Yes, the role requires significant technical expertise in Data, Analytics, AI, and CRM, particularly with a full-stack background.

What kind of knowledge is required regarding industry-specific use cases?

A deep understanding of industry-specific use cases, data architectures, and integration patterns is essential for this role.

What is the expected level of engagement with customer executives?

The Consumption Lead is expected to build and cultivate executive-level relationships with customers' IT and business leadership to solidify partnerships.

How does the role of Consumption Lead contribute to customer success?

The role contributes by developing mutual success plans, providing architectural guidance, and ensuring the platform delivers value through healthy consumption of Data Cloud workloads.

Is this position an individual contributor role or a managerial one?

This is an individual contributor (IC) role.

How many days a week is in-office work expected?

The expectation is to be in-office for 3 days a week when local to an office.

What qualifications are required for the position?

A degree or equivalent relevant experience is required, along with significant customer-facing solutioning experience and strong technical knowledge.

Does this position have a requirement for English proficiency?

Yes, advanced English proficiency is mandatory.

Are there any accommodations available for candidates with disabilities?

Yes, candidates requiring assistance due to a disability can submit a request via the Accommodations Request Form.

What commitment does Salesforce have regarding equality and diversity?

Salesforce is committed to creating a workforce that reflects society, promoting inclusive programs and initiatives such as equal pay and employee resource groups.

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Salesforce

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Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,