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Content Reviewer for the French market

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Accenture

Sep 20, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Consulting
  • United Kingdom, +11
    Remote

Requirements

  • French level C1 or above
  • English level B2 or above
  • Strong coping, emotional resilience, and stress-management skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Previous business process outsourcing, customer service, or content moderation experience is a plus
  • Valid Work Permit
  • Completed Compulsory Education (Minimum required)
  • Having over 18 years of age
  • Availability to work in rotative shifts, on weekends and holidays

Responsibilities

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels;
  • Understand and remain updated on changing client policies and guidelines;
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team;
  • Serve as an advocate for the user community;
  • Participate in process improvement initiatives that improve quality and efficiency of work;
  • Participate in continuous training programs and workgroup discussions for optimal development in the role;
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

FAQs

What languages are required for this position?

French level C1 or above and English level B2 or above are required.

What are the main responsibilities of a Content Reviewer for the French market?

Responsibilities include analyzing and reviewing user profiles, audio, videos, and text-based content, investigating reported issues, classifying and/or removing content, and participating in process improvement initiatives.

Is previous experience in content moderation necessary for this job?

Previous experience in business process outsourcing, customer service, or content moderation is a plus, but not mandatory.

What skills are essential for this role?

Essential skills include strong coping and stress-management skills, attention to detail, critical thinking, decision-making skills, and the ability to work flexibly in a fast-paced environment.

Are there any age or educational requirements for applicants?

Applicants must be over 18 years of age and have completed compulsory education at a minimum.

What support does Accenture provide for the well-being of employees in this role?

Accenture provides support and resources for employee well-being, including participation in a dedicated well-being support program designed for the Trust & Safety community.

What are the working hours for this role?

The role requires flexibility to work differing rotations/shifts, including weekends and holidays.

What makes this role meaningful?

This role is meaningful as it helps improve the quality and safety of online content, contributing to the overall safety of the internet and the well-being of user communities.

What benefits does Accenture offer to employees in this position?

Accenture offers integration into a prestigious multinational company, the opportunity to join a dynamic team, competitive contractual conditions, and career development opportunities.

Is it necessary to have a work permit to apply for this position?

Yes, a valid work permit is required to apply for the position.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.