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Content Reviewer – This job post is directly aimed for people with a disability equal to or greater than 60%

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Accenture

Nov 9, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • United Kingdom, +15
    Remote

Requirements

  • Level C1 or above in at least one of the following this languages: Portuguese, Spanish, French, German, Dutch or Italian
  • English level B2 or above
  • Strong coping, emotional resilience, and stress-management skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Previous business process outsourcing, customer service, or content moderation experience is a plus
  • Valid Work Permit;
  • Completed Compulsory Education (Minimum required);
  • Having over 18 years of age;
  • Availability to work in rotative shifts, on weekends and holidays.

Responsibilities

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels;
  • Understand and remain updated on changing client policies and guidelines;
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team;
  • Serve as an advocate for the user community;
  • Participate in process improvement initiatives that improve quality and efficiency of work;
  • Participate in continuous training programs and workgroup discussions for optimal development in the role;
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

FAQs

What is the primary responsibility of a Content Reviewer Analyst?

The primary responsibility of a Content Reviewer Analyst is to analyze and review user profiles, audio, videos, and text-based content, as well as investigate, escalate, and resolve issues reported by users or flagged by the system, ensuring the quality and safety of online content.

What languages are required for this position?

A proficiency level of C1 or above in at least one of the following languages is required: Portuguese, Spanish, French, German, Dutch, or Italian, along with an English level of B2 or above.

Is experience in content moderation or customer service necessary?

Previous business process outsourcing, customer service, or content moderation experience is a plus, but not mandatory.

Are there any age requirements for this position?

Yes, applicants must be over 18 years of age to apply for this position.

What kind of support is provided to employees in this role?

Accenture provides well-being support programs specifically designed for the Trust & Safety community, offering valuable skills to promote individual and collective well-being due to the challenging nature of content moderation work.

What is the commitment to work hours for this job?

Candidates must be available to work in rotating shifts, including weekends and holidays, and must be flexible in meeting changing business needs in a fast-paced environment.

What is the significance of the 'Atestado Multiusos' in the application process?

The 'Atestado Multiusos' is required to comply with Law No. 4/2019, which establishes the employment quota system for people with disabilities, specifically those with a degree of disability equal to or greater than 60%.

What opportunities for career development are available in this position?

The role offers opportunities to join a dynamic team within a prestigious multinational company, with contractual conditions that match proven experience and potential career development opportunities within the organization.

Will I be exposed to sensitive content in this role?

Yes, content moderators may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual), which requires strong resilience and coping skills.

Do we offer integration into a multinational company?

Yes, this position offers integration into a solid and prestigious multinational company that is a leader in its sector.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.