Logo of Huzzle

Home

Matches

Explore

Manage

Continuous Improvement Manager - SCM

image

A.P. Moller - Maersk

Oct 14, 2024

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Logistics
  • Rotterdam
  • Quick Apply

AI generated summary

  • You must have managerial experience in Customer Experience, strong SCM knowledge, influencing skills, and a proactive, results-driven approach. Effective in diverse environments and managing change.
  • You will lead SCM teams, coordinate activities, drive transformational projects, optimize processes, and enhance customer experience while engaging with stakeholders and senior leaders.

Requirements

  • Experience in Customer Experience, experience in managerial role
  • Extrovert with strong influencing skills
  • Proactive approach towards objectives
  • Proven track record working problem statements through the phases of identifying, resolving, and sustaining for measurable value to the business
  • Strong knowledge of SCM business is a must
  • Proven track record of effectively managing change and leading transformations in a matrix, multicultural organization, through building strong relationships and networks both locally and internationally
  • Ability to communicate at all levels effectively in a diverse multicultural environment.
  • Ability to engage in active dialogue with multiple internal stakeholders to drive customer promise and vision in the Customer Experience teams.
  • Knowledge at an operational level and a strategic mindset
  • Can create and sustain highly engaged teams
  • Result driven combined with the ability to achieve results through people
  • Roll-up-your-sleeves-attitude
  • To be able to operate in a fast-changing environment and is comfortable with ambiguity

Responsibilities

  • Lead a team of Supply chain management subject matter experts to deliver on organisational objectives
  • Coordinate and review all SCM activities in Area and develop change management strategies to ensure successful implementation and adoption of new processes, products, and operating systems
  • Lead key transformational projects aimed at improving customer satisfaction and productivity
  • Link upstream and downstream processes to ensure the end to end flow is optimal and works in the interest of our customers
  • Build and maintain a high level of engagement in the team and with stakeholders
  • Sustain Continuous Improvement deployment and maturity in the area and own the Area coordination of continuous improvement for SCM business
  • High level of action oriented interaction with senior leaders in the area, regional and HQ teams
  • Operate from the perspective to deliver on our Customer Centricity vision and optimizing our internal processes with an aim to consistently provide a WOW experience to our customers
  • Drive an efficiency focused mindset within the CI and Customer Experience teams to take decisions that support sustainable organic growth
  • Selecting and defining the success criteria / delivery promise of our SCM processes and deliverables
  • Partner with LnS product teams and platform owners to formulate our customer promise and translate this to the global execution roadmap owned by the Functional Process Owner in CX

FAQs

What is the main focus of the Continuous Improvement Manager - SCM role?

The main focus of the role is to lead transformation initiatives in supply chain management, aiming to improve customer satisfaction, productivity, and the adoption of new processes and products.

What qualifications are required for this position?

Candidates should have experience in customer experience, a managerial role, and strong knowledge of the supply chain management business, along with proven skills in managing change and leading transformations.

What are the key responsibilities associated with this role?

The key responsibilities include leading a team of supply chain management experts, coordinating SCM activities, driving transformational projects, sustaining continuous improvement initiatives, and engaging stakeholders at all levels.

Is experience in a multicultural environment important for this role?

Yes, proven experience in managing transformations in a matrix, multicultural organization is a must, as well as the ability to communicate effectively in diverse environments.

What type of mindset is expected from a candidate?

A candidate is expected to have a strategic mindset combined with operational knowledge, along with a result-driven approach and the ability to achieve results through team engagement.

Are there any specific interpersonal skills that are important for this position?

Yes, strong influencing skills, a proactive approach, and the ability to engage in active dialogue with multiple internal stakeholders are crucial for driving the customer promise and vision in the teams.

What type of work environment should candidates be prepared for?

Candidates should be comfortable operating in a fast-changing environment and be able to handle ambiguity, as the role involves unique challenges and opportunities.

Does the company support diversity and inclusion?

Yes, the company is committed to a diverse and inclusive workplace and welcomes applicants from all backgrounds, without regard to various protected characteristics.

Will I need to provide any documents during the hiring process?

Yes, as part of the pre-employment screening, you will be asked to provide a VOG (Verklaring Omtrent het Gedrag), which is a statement of good behavior.

Is support available for applicants needing special accommodations during the hiring process?

Yes, the company is happy to support any needs for adjustments during the application and hiring process. Applicants can contact the company for assistance.

image

A.P. Moller - Maersk

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.