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Coordinator, Premium Experiences

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San Francisco Giants

Dec 19

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • San Francisco
  • Quick Apply

AI generated summary

  • You need 1–3 years in hospitality or events, strong organizational skills, a passion for service excellence, effective communication, and flexibility for varied schedules.
  • You will plan and coordinate premium events, ensure guest satisfaction, manage timelines, support menu development, track performance metrics, assist with vendor communication, and provide day-of-event support.

Requirements

  • 1–3 years of experience in hospitality, events, or food & beverage management.
  • Strong organizational and project management skills, with excellent attention to detail.
  • Demonstrated passion for service excellence, guest experience, and creative event design.
  • Interest or background in premium food and beverage programming is a plus.
  • Effective communicator with strong interpersonal skills and a collaborative mindset.
  • Flexible schedule with ability to work evenings, weekends, and event days as needed.

Responsibilities

  • Assist with the planning, coordination, and execution of premium events, client experiences, themed activations and special hospitality initiatives at Oracle Park and off-site venues.
  • Support the development of event concepts, menus, themes and service enhancements that align with brand and guest experience standards.
  • Maintain regular contact with client service reps to ensure guests are satisfied and feedback is integrated into programming as necessary.
  • Manage internal timelines, task lists, and deliverables to ensure all hospitality projects stay on track.
  • Support quality assurance and service standard initiatives to ensure a cohesive, polished presentation across all premium areas.
  • Coordinate event setup materials, run-of-show documents and post-event recaps.
  • Partner with internal teams and the concessionaire to support menu development, tasting coordination, and presentation enhancements for premium and event spaces. (GE Catering, Cloud Club, Suites, Triples Alley, Dugout Club)
  • Track and communicate menu updates, special offerings and seasonal changes to internal stakeholders. (GE Catering, LTO’s)
  • Assist in documenting and organizing culinary photos, descriptions and brand assets for use in presentations and menus.
  • Support data tracking and guest feedback related to F&B offerings to help inform ongoing improvement.
  • Assist with research, outreach, and communication with vendors and hospitality partners.
  • Research current hospitality, culinary, and design trends to help inspire new experiences and identify new partners.
  • Support internal communication efforts across hospitality, premium sales, event operations, and F&B teams. (Premium Playbook “enforcement”)
  • Coordinate internal reporting and metrics related to event performance and guest feedback. (EES, VOC, Post-event Evals)
  • Assist with presentation decks, mood boards, menus, and visual assets that support event and hospitality storytelling.
  • Support brand alignment across event collateral, signage, and guest-facing materials.
  • Provide day-of-event support as needed.
  • Track expenses and process invoices.
  • Maintain organized files, templates, and shared resources for the team.

FAQs

What is the salary range for the Coordinator, Premium Experiences position?

The salary range for this position is between $65,000 and $75,000 per year, depending on skills, qualifications, and experience.

What are the primary responsibilities of the Coordinator, Premium Experiences?

The primary responsibilities include assisting with the planning and execution of premium events, supporting food and beverage initiatives, coordinating with vendors, and ensuring seamless communication across internal teams.

What qualifications are required for this role?

Candidates should have 1–3 years of experience in hospitality, events, or food & beverage management, strong organizational skills, a passion for guest experience, and effective communication skills.

Is there flexibility in the work schedule for this role?

Yes, the position requires a flexible schedule, with the ability to work evenings, weekends, and event days as needed.

Are there benefits offered in addition to the salary?

Yes, the San Francisco Giants offer a competitive total rewards package that includes medical, dental, and vision coverage, 401(K) matching, paid time off, and complimentary Giants tickets, among other benefits.

What is the company culture like at the San Francisco Giants?

The company culture is built on diversity, innovation, and teamwork, focused on employee growth and development, and committed to creating an inclusive work environment.

Is experience in food and beverage programming necessary for this role?

While it is not required, an interest or background in premium food and beverage programming is considered a plus for this position.

How does the Giants’ Experience Development team impact guest experiences?

The Experience Development team oversees various aspects of the guest experience at Oracle Park, working to elevate interactions by collaborating with internal teams and vendors.

Can you describe the collaborative aspects of this position?

This position requires collaboration with internal teams, vendors, and hospitality partners to develop events, coordinate food and beverage offerings, and maintain effective communication for seamless execution.

Is there an opportunity for bonuses or incentive awards in this role?

Yes, this role might be eligible for bonus or incentive awards based on performance and company policies.

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San Francisco Giants

Entertainment & Media
Industry
201-500
Employees
1958
Founded Year

Mission & Purpose

The three-time World Champion San Francisco Giants continue to establish itself as a global brand. Since moving to downtown San Francisco, the Giants home, Oracle Park has been lauded as one of the finest ballparks in all of baseball. The Giants continue to innovate the sports industry with some of the brightest and best professionals working in the front office.