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Custom Sales Representative

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ASSA ABLOY Group

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Lindon

AI generated summary

  • You must meet customer needs, drive revenue, and handle multiple systems. Experience in low/high voltage industries is a plus. Strong communication, self-motivation, and reliability are essential.
  • You will nurture customer relationships, manage quotes and orders, educate on products, communicate effectively, and collaborate with teams while ensuring punctuality and self-motivation for revenue growth.

Requirements

  • This position requires you to meet our customers, discover their needs, educate them within our solution set, and drive revenue.
  • You’ll need to be good at handling several computer systems on multiple screens to perform certain tasks including educating customers/prospects, entering PO's, building quotes, processing returns, posting invoices, sending credit memos, tracking order processing from start to finish, and adding new customers to our database.
  • It is a major plus for us if you have related experience in either the low voltage/security industry or high voltage electrical industry (EV Charging).
  • You will be responsible for revenue growth.
  • You will need to attend weekly team trainings to cross pollinate best practices and to discover recommendations that can be escalated to company leadership.
  • You will need to practice the highest levels of customer service and meet customer satisfaction standards.
  • Attention to detail, forward thinking, self-motivation, positive attitude, and reliability are all a must.
  • Be punctual and reliable in your attendance.
  • Work well in a team environment serving other departments and various customers.
  • Have excellent communication skills.
  • Be a self-starter with good time management skills.
  • Become proficient in all our systems and become expert in Microsoft Business Central/Dynamics 365 and CRM.

Responsibilities

  • Provide exemplary and nurturing relationship with customers
  • Grow sales revenue year over year
  • Educate customers with product knowledge/upsell when possible
  • Process customer quotes, work orders, shipping docs, invoices, and returns
  • Manage chats/emails/phone conversation with customers
  • Perform other related duties as assigned by supervisor
  • Show self-motivation and positive thinking for others to follow
  • Organize yourself—with the ability to emphasize time related to revenue growth
  • Be punctual and reliable in your attendance
  • Work well in a team environment serving other departments and various customers
  • Have excellent communication skills
  • Be a self-starter with good time management skills
  • Become proficient in all our systems and become expert in Microsoft Business Central/Dynamics 365 and CRM

FAQs

What is the primary responsibility of a Custom Sales Representative at Pedestal PRO?

The primary responsibility of a Custom Sales Representative is to meet with customers, discover their needs, educate them about the company's solution set, and drive revenue while managing all account activities, including quotes, order processing, and customer support.

What percentage of the job involves order entry?

25% of the job involves order entry.

What are the main computer systems used in this position?

The main computer systems used include phone/chat/email interfaces, additional web tools, and Microsoft 365 applications such as Outlook, Teams, SharePoint, OneDrive, and Business Central/Dynamics 365.

Is prior experience in the low voltage/security or high voltage electrical industry preferred for this role?

Yes, having related experience in either the low voltage/security industry or the high voltage electrical industry (EV Charging) is considered a major plus.

What skills are emphasized for this position?

The skills emphasized for this position include attention to detail, organizational skills, effective prioritization, excellent communication skills, self-motivation, and a positive attitude.

Are there opportunities for professional development in this role?

Yes, employees have opportunities for training, feedback, and development, including attending weekly team trainings to share best practices.

What benefits are offered for this position?

Benefits for this position include competitive pay, monthly bonuses, a 401K plan, health benefits, paid time off (PTO), paid holidays, paid birthdays, and other perks.

How much of the job involves communicating with customers?

50% of the job involves communicating with customers through various channels to answer questions and offer support.

Is teamwork important in this role?

Yes, working well in a team environment is essential, as the role involves serving other departments and various customers.

What kind of work environment does Pedestal PRO provide?

Pedestal PRO provides a comfortable and clean work environment with a small business feel and positive relationships among employees.

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ASSA ABLOY Group

Experience a safer and more open world

Manufacturing & Electronics
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.  We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!