FAQs
What is the role of a Customer Account Manager at Avalara?
The Customer Account Manager is responsible for selling Avalara's Tax Technology solutions and services to customers in the EMEA region, building relationships, managing account pipelines, collaborating with the Customer Success Team, and achieving sales goals.
Where is the workplace for this position?
This position operates on a hybrid basis, with expectations of working 1-2 days per week from the London office.
What qualifications are required for this role?
Candidates should have experience in a quota-carrying sales role, knowledge of Indirect Tax or VAT, 2+ years of B2B sales experience in managed services or SaaS, and fluency in English and French.
What responsibilities will I have in this position?
Responsibilities include establishing relationships with customers, building lead generation campaigns, managing sales pipelines, delivering presentations, negotiating contracts, and collaborating with Customer Success Managers.
Is experience with AI technologies required for this role?
While not strictly required, experience using AI and AI-related technologies is beneficial, as Avalara is an AI-first company where embracing AI is essential for success.
What industries would be advantageous to have specialized knowledge in for this position?
Specialized knowledge in the retail, software, logistics, finance, accounting, or tax industries would be a distinct advantage.
What type of culture does Avalara promote?
Avalara promotes an inclusive culture focused on diversity, equity, and inclusion, and has numerous employee-run resource groups with senior leadership sponsorship.
Are there any bonuses included in the compensation package?
Yes, many Avalara employees are eligible for bonuses in addition to a great compensation package, paid time off, and paid parental leave.
Will I be required to travel for this position?
The job description does not specify travel requirements, but the role focuses on managing customers within the EMEA region, which may involve some travel as needed.
What should candidates be curious about to succeed in this role?
Candidates should stay curious about new trends and best practices in sales, tax technology, and AI applications to improve efficiencies and drive results.