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Customer Advisor - 10 Hours - Wimbledon (No Late Nights)

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JoJo Maman Bébé

Jul 17, 2024

Applications are closed

  • Job
    Part-time
    Entry & Junior Level
  • Hospitality & Retail
  • London

Requirements

  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
  • You’ll need a self-developing mentality and a curiosity to learn new products independently.
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
  • You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
  • Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
  • We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.
  • Just to give you a taste of our culture, we'll be looking for you to:
  • Be a brand ambassador, safeguarding our values and ethos.
  • Demonstrate honesty and respect in every interaction.
  • Foster collaboration and open, active listening
  • Take ownership of all aspects of the role.

Responsibilities

  • Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
  • Preparing Omni-Channel orders.
  • Liaising with customers in store or via the phone on Omni-Channel orders.
  • Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
  • Embracing new product knowledge or learning to increase sales opportunities.
  • Actively listening to our customers’ needs and working out what the best solution is for them.
  • Taking pride in keeping your store looking immaculate.

FAQs

What is the job title for this position?

The job title is Customer Advisor - 10 Hours - Wimbledon (No Late Nights).

What are the main responsibilities of this role?

Main responsibilities include assisting customers with diverse needs, preparing Omni-Channel orders, liaising with customers in-store or via phone, using digital learning platforms for continuous development, and maintaining the store's appearance.

What skills are required for this position?

Required skills include previous retail or customer service experience, competent IT skills, ability to learn and communicate product information effectively, active listening skills, empathy, flexibility in a retail environment, and teamwork capabilities.

What kind of retail environment will I be working in?

You will be working in a small team retail environment that is open 7 days a week, requiring flexibility in scheduling.

What does the company value in their employees?

The company values brand ambassadorship, honesty and respect in interactions, collaboration, active listening, and ownership of all aspects of the role.

Are there any perks or benefits associated with this job?

Yes, benefits include extra annual leave, a day off for birthdays, a non-contractual bonus scheme, an enhanced pension scheme, a cycle to work scheme, a financial wellbeing app, flexible work options, social events, an employee recognition programme, volunteer days, a health and wellbeing hub, and a discount on JoJo branded lines.

Will I have opportunities for training and development?

Yes, the company offers an “It’s up to you” learning environment with ongoing training and development opportunities.

How does this company support employee well-being?

The company prioritizes employee well-being through a Health and Wellbeing hub, volunteer days to support communities, and flexibility in work options.

Is there an age requirement for applying to this position?

Specific age requirements are not mentioned in the job description. However, standard legal requirements regarding age and working hours apply.

What are the working hours for this position?

The position offers 10 hours of work per week, with no late nights required.

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JoJo Maman Bébé

Retail & Consumer Goods
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.