You should have excellent communication skills, a customer-focused attitude, problem-solving abilities, and a passion for home improvement to assist customers effectively.

You will assist customers by providing product information, addressing inquiries, resolving issues, and ensuring a positive shopping experience while maintaining store organization.

United Kingdom

Bristol

Large

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect.

We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. 
Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. 
   
Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

Retail & Consumer Goods

<div>
 About the role
 Customer Advisor
 Full time - 30 hours per week 
 Permanent Contract
 Shifts available Monday - Sunday, 6.00am - 10.00pm
 UK Notional hourly rate £12.21 per hour 
 B&amp;Q Yate
 We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
 Key responsibilities
 Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
 Required skills &amp; experience
 Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
 What's in it for me?
 As part of a great team, you’ll be valued for who you are.We’re committed to making B&amp;Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
 We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
 So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
 #LI-Onsite
</div>


 About the role
  Customer Advisor
  Full time - 30 hours per week 
 Permanent Contract
  Shifts available Monday - Sunday, 6.00am - 10.00pm
  UK Notional hourly rate £12.21 per hour 
 B&Q Yate
  We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
  Key responsibilities
  Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
  Required skills & experience
  Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
  What's in it for me?
  As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
  We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
  So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
  #LI-Onsite


Customer Advisor

FAQs

What is the job title for this position?

What are the working hours for this role?

What is the hourly wage for this position?

Where is the job located?

What responsibilities will I have as a Customer Advisor?

What skills and experience are required for this role?

What benefits does B&Q offer to its employees?

How does B&Q support diversity and inclusion in the workplace?

How can I request accommodations during the application or interview process?

Is the contract for this position permanent?

Will there be opportunities for training in this role?

B&Q

Mission & Purpose