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Customer Advisor - TradePoint

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B&Q

Nov 9, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Oxford

Requirements

  • A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
  • You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities.
  • You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
  • You’ll be happy to continuously develop your skills through training and by learning from others.
  • You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day.
  • You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

FAQs

What is the job title for this position?

The job title is Customer Advisor - TradePoint.

What are the working hours for this role?

The working hours are full time at 36.75 hours per week, with shifts available Monday to Sunday from 7.00am to 8.30pm.

What is the pay rate for this position?

The UK Notional hourly rate is £12.21 per hour, with an additional £0.81 per hour as a store specific location allowance.

Where is this position located?

This position is located at B&Q Oxford.

What are the key responsibilities of a TradePoint Customer Advisor?

The key responsibilities include engaging with TradePoint members, building relationships, recommending products and services, and handling all kinds of trade members daily.

What qualities and skills are required for this role?

Candidates should be great communicators, team players, adaptable in different situations, skilled at building relationships, and capable of identifying new business opportunities.

Is flexibility in scheduling a requirement for this job?

Yes, candidates must be flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What are the benefits offered with this position?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

How does B&Q support diversity and inclusion in the workplace?

B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring everyone feels they belong and have equal opportunities.

Who can I contact if I need support during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors