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Customer Advisor - TradePoint

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B&Q

Sep 20, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh

Requirements

  • A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
  • You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities.
  • You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
  • You’ll be happy to continuously develop your skills through training and by learning from others.
  • You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

FAQs

What are the working hours for the Customer Advisor - TradePoint position?

The position is part-time with a total of 18.75 hours per week, and shifts are available Monday to Sunday from 7.00am to 8.00pm.

What is the hourly rate for this position?

The UK Notional hourly rate for the Customer Advisor - TradePoint position is £12.21 per hour.

Is the Customer Advisor - TradePoint position permanent?

Yes, the Customer Advisor - TradePoint position is a permanent contract.

What skills are required for the Customer Advisor role?

The role requires great communication and teamwork skills, the ability to build relationships with customers, an eye for new business opportunities, and a willingness to continuously develop skills through training.

Are there any age restrictions for applying to this position?

The job description does not specify any age restrictions for applying.

What benefits are offered to employees in this role?

Employees receive a range of benefits, including a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, Employee Assistance Programme, shopping discounts, and colleague wellbeing benefits.

Does the company offer support for diversity and inclusion?

Yes, the company is committed to making B&Q more diverse and representative of the communities it serves, ensuring everyone feels they belong and have equal opportunities.

Is there any flexibility in working hours?

Yes, the role requires flexibility to work on a rota that includes weekends, evenings, and bank holidays.

Is there a contact for recruitment adjustments during the application process?

Yes, for any recruitment adjustments, you can contact recruitment@b-and-q.co.uk for support during the application or interview process.

What responsibilities will I have as a Customer Advisor - TradePoint?

You will manage the TradePoint counter, engage with trade members, take ownership of customer relationships, recommend appropriate products and services, and help members get great value through promotions and loyalty programs.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors