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Customer and Trading Manager - Nightshift

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Sainsbury's

Dec 30, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Oxford

Requirements

  • Job Requirements:
  • Experience in a managerial or supervisory role within retail or a similar environment.
  • Ability to lead, motivate, and inspire a team.
  • Strong organisational skills and the ability to manage time effectively.
  • Excellent communication skills to collaborate with colleagues and other managers.
  • A passion for customer service and a drive to deliver excellent results.
  • Flexibility to work night shifts.
  • Commitment to fostering an inclusive environment where all team members feel supported.
  • Willingness to undertake training and development opportunities.

Responsibilities

  • You’ll lead the overnight team and be responsible for what happens instore during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.
  • Your team will restock shelves, take in warehouse deliveries and help with overnight online picking. You’ll make sure that everything is exactly where it’s needed for colleagues and customers in the morning. Your focus will be operational in-store management — smoothly running the shift during the night, managing your team’s performance and time, and demonstrating a decisive, organised and inclusive approach.
  • Whilst on shift you’ll be ultimately responsible for making sure it runs like clockwork. In collaboration with other managers, you’ll be planning shift patterns and activities in advance. And at the end of your shift, you’ll do a thorough handover to the next Manager.
  • We’ll give you the time and space you need to do all that properly. Because when our teams work really well together, our customers notice.

FAQs

What is the salary for the Customer and Trading Manager position?

The salary for the Customer and Trading Manager position starts from £30,500, with the potential for an additional annual nightshift premium of up to £4,500, where eligible.

Where is the job located?

The job is located at Heyford Hill Store, Oxford, OX4 4XR.

What type of contract is offered for this position?

This position offers a permanent contract.

What are the working hours for this role?

The working hours are for the night shift, with full-time managers typically working their hours across 4 nights.

What responsibilities will I have in this role?

As a Customer and Trading Manager, you will lead the overnight team, manage in-store operations during your shift, restock shelves, take in deliveries, and ensure customer satisfaction by organizing resources and team performance.

What kind of training will I receive?

You will receive a clear induction and orientation, along with a specific training plan tailored to your needs. Your manager will support and coach you to help you develop your skills.

Are there any benefits associated with this role?

Yes, benefits include a nightshift premium, a discount card for shopping, free food and hot drinks, generous holiday entitlement, pension contributions, Sainsbury’s share scheme, wellbeing support, and access to colleague networks and special offers.

How can I develop my career in this role?

The role offers plenty of opportunities to stretch and develop your skills, with support from your manager to help you take on more responsibility as you're ready.

What is the company’s stance on diversity and inclusion?

The company is an award-winning diverse employer and aims to nurture a team where everyone feels supported to be themselves.

How do I apply for the position?

To apply for the position, click 'apply' to start your Sainsbury’s journey.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.