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Customer Assistant Cafe

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Marks and Spencer

Oct 29, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Swansea

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for the Customer Assistant Cafe position?

The working hours are Monday, Wednesday, and Thursday from 10 AM to 5 PM, as well as Saturday from 10 AM to 5 PM.

What is the primary purpose of the Customer Assistant position?

The primary purpose is to deliver a great shopping experience for customers by prioritizing customer needs over tasks while promoting the products.

What key accountabilities does this role entail?

Key accountabilities include serving customers efficiently, keeping the store clean and stocked, monitoring sales targets, engaging with customers, building product knowledge, and utilizing digital tools.

What level of customer service is expected in this role?

High levels of customer service are expected in this role.

Are there opportunities for training in this position?

Yes, training will be provided to utilize all digital tools and communication channels to effectively deliver for customers.

How important is feedback in this role?

Feedback is very important; you are expected to be open to feedback and regularly seek it out to improve performance.

What skills are considered essential for this position?

Essential skills include strong communication, adaptability to changing situations, attention to detail, accountability for workload management, and good digital capability.

Does Marks & Spencer promote inclusivity in their hiring process?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy and encourages applicants to share any reasonable adjustments needed during the recruitment process.

Can I apply for flexible working arrangements?

Yes, Marks & Spencer is happy to discuss flexible working options as part of their commitment to inclusivity.

How does Marks & Spencer view collaboration among team members?

Marks & Spencer encourages building positive relationships and being a good listener to foster collaboration among team members.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan