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Customer Assistant - Online

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Morrisons

28d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management
  • Southampton

AI generated summary

  • You should be friendly and active, thrive in a busy environment, use equipment safely, and be eager to assist customers. Must be over school leaving age; some roles require you to be over 18.
  • You’ll pick and pack customer orders, use store tech to manage orders, support replenishment, and assist in customer service, ensuring smooth operations and timely deliveries.

Requirements

  • Helpful and friendly approach
  • Enjoys staying active and being hands-on
  • Works well in a busy, structured environment
  • Comfortable using equipment safely and following processes
  • Loves to help support our customers and resolve their queries
  • Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

Responsibilities

  • You’ll be picking and packing customer orders ready for delivery or collection.
  • You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it.
  • You’ll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully.
  • You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.

FAQs

What is the role of a Customer Assistant - Online?

As a Customer Assistant - Online, you will be responsible for picking and packing customer orders for delivery or collection, using in-store technology to manage orders and ensure customers receive their products quickly and accurately.

What does the working environment look like?

You will work in a fast-paced, structured environment with clear routines and timed activities that help ensure efficient operations, allowing customers to get what they need when they need it.

Are there any benefits to working in this role?

Yes, there are several benefits including fully flexible shift patterns, six weeks of holiday, a 15% discount in our supermarkets, additional discounts for friends and family, career progression opportunities, and various healthcare and well-being benefits.

What personal qualities are you looking for in candidates?

We are seeking individuals who have a helpful and friendly approach, enjoy staying active and hands-on, can work well in a busy environment, are comfortable using equipment safely, and have a passion for helping customers.

Is there a minimum age requirement for this job?

Yes, we only recruit individuals who are over the school leaver’s age. Additionally, some roles may require you to be over 18 due to health and safety regulations.

How can I apply for the position?

You can click the "apply" button, which takes just a couple of minutes. After applying, keep an eye on your phone and emails for updates.

Will there be support for individuals requiring adjustments during the recruitment process?

Yes, we are committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments at any stage, please let us know and we’d be happy to support you.

What opportunities for career progression are available?

We offer various career progression and development opportunities within the company to help you grow in your role and advance your career.

What kind of training will I receive?

You will receive training on using in-store technology and equipment, along with guidance on company processes to ensure safety and efficiency in your work environment.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health