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Customer Assistant - Operations - Stane Park

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Marks and Spencer

3d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Colchester

AI generated summary

  • You need flexibility to adapt to store demands, digital confidence for tracking deliveries, and strong teamwork skills to support colleagues across functions.
  • You’ll manage stock and deliveries, keep the shop floor ready, adapt to various tasks, use digital tools for efficiency, and collaborate with colleagues to ensure smooth operations.

Requirements

  • Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
  • Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
  • Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
  • Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

Responsibilities

  • You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop.
  • There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
  • Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
  • Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
  • Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
  • Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

FAQs

What are the working hours for this position?

The working hours are Wednesday, Friday, and Saturday from 06:00 to 10:00.

Is this position suitable for individuals under 18?

No, this role involves operating mechanical equipment, so applicants must be at least 18 years old to comply with health and safety legislation.

What are the main responsibilities of a Customer Assistant in Operations?

The main responsibilities include managing stock, handling deliveries, and ensuring the store is full, clean, and ready for customers.

Is flexibility required for this role?

Yes, flexibility is vital, as you will need to adapt to various tasks and support different areas of the store as needed.

Is digital proficiency important for this position?

Yes, being digitally confident is essential as you will use digital tools to track deliveries and manage stock.

Do I need to work on holidays or weekends?

While the stated hours do not include holidays, flexibility regarding shifts and tasks is important, which may include weekends.

What kind of team environment can I expect?

You can expect to be part of a collaborative team, working across functions and supporting your colleagues to keep the store running smoothly.

Is this a physically demanding role?

Yes, it is a physically demanding, high-intensity role that requires moving products and maintaining the store.

How can I apply for this position?

You can apply by following the application instructions provided in the job listing on the M&S careers website.

What qualities are important for success in this role?

The ideal candidate should be fast, focused, adaptable, a strong team player, and able to work efficiently under pressure.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan