FAQs
What is the location of the Customer Care Agent position?
The position is located in Warroad, MN.
What are the primary responsibilities of a Customer Care Agent at Marvin?
The primary responsibilities include serving as the main contact for customer inquiries, educating dealer partners on product and software, owning customer interactions from start to resolution, and supporting onboarding for new dealers and partners.
What qualifications are required to apply for this role?
Candidates should have 2+ years in a customer-facing role, experience using CRM systems like Salesforce, and an associate or bachelor's degree in a related field or equivalent experience.
Is prior experience in the building materials or manufacturing industry preferred?
Yes, familiarity with building materials, construction, or manufacturing industries is preferred.
What types of training will the Customer Care Agent provide?
The Customer Care Agent will provide training to dealer partners on Marvin’s Order Management software, products, and warranty processes both virtually and in-person.
Are there any specific skills that are important for success in this role?
Important skills include strong organizational and project management abilities, the ability to learn and apply product knowledge, and comfort in mentoring others.
What benefits does Marvin offer its employees?
Marvin offers health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match, and unique benefits like a $300 annual wellbeing account, Better Living Day, annual profit sharing, and volunteer opportunities.
What is the compensation range for this position?
The compensation for the Customer Care Agent position ranges from $23.00 to $29.00 per hour, based on experience.
What should applicants do if they need reasonable accommodation during the hiring process?
Applicants requiring reasonable accommodation for any part of the application and hiring process can contact Marvin at CareerSupport@marvin.com.
Is Marvin committed to diversity and inclusion in its hiring practices?
Yes, Marvin is committed to creating an inclusive environment for all employees and applicants, making employment decisions without regard to various protected statuses.