FAQs
What is the primary role of a Customer Care Agent in E-commerce at Skechers?
The primary role is to be the central point of contact for all customer inquiries, ensuring high customer satisfaction and a smooth interaction process across all communication channels.
What tasks will I be responsible for as a Customer Care Agent?
You will be responsible for handling consumer inquiries via email, phone, and live chat, coordinating order processing and follow-ups, addressing inquiries with relevant departments, and providing advice on products, shipping, complaints, payments, and promotions.
What qualifications are required for this position?
You need a completed vocational training, experience in customer handling, strong communication skills, customer-oriented mindset, flexibility, problem-solving abilities, and proficient German and English language skills.
What benefits do employees receive at Skechers?
Employees enjoy a permanent position in a dynamic international company, attractive compensation, employee discounts on Skechers products, corporate benefits, comprehensive training and ongoing development opportunities, a modern work environment with flat hierarchies, free parking, company events, beverages, flexible working hours, and the option for partial remote work.
Is prior experience with customers necessary for this job?
Yes, experience in dealing with customers or end consumers is a requirement for this position.
What kind of company culture does Skechers promote?
Skechers promotes a culture that values diversity, fairness, and equal opportunity for all employees and job applicants.
Are there any accommodations for individuals with disabilities?
Yes, reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are qualified for the position, to perform essential job functions.