FAQs
What is the job title for this position?
The job title is Customer Care Consultant, also known internally as Partner Care Consultant.
What is the main responsibility of a Customer Care Consultant at Birdie?
The main responsibility is to ensure that partners and their caregivers have an exceptional experience with Birdie by providing proactive and human-centered support.
What communication channels will I be using to interact with partners?
You will be using live chat, email, and phone channels to communicate with partners.
Is the Customer Care Consultant role purely reactive?
No, the role goes beyond reactive support; it involves proactively anticipating partners' needs and conducting regular check-ins to understand their goals and challenges.
What are the working hours for this role?
The working hours are 40 hours a week, 8 hours a day, 5 days a week, with shifts occurring between Monday to Friday (7am-8pm), and occasional weekend shifts (9am-6pm) on rotation.
What kind of experience is preferred for this role?
Experience in customer support for technical software platforms and a passion for delivering exceptional customer experiences in fast-paced environments is preferred.
Will I have to maintain any internal resources?
Yes, you will contribute to the maintenance and ongoing development of the internal knowledge base to provide clear and helpful resources for partners and the wider Birdie team.
What are some of the benefits offered to employees?
Benefits include a competitive salary, stock options, a personal learning budget, hybrid working, generous holiday allowances, and family-first policies among others.
Does Birdie have a focus on social good?
Yes, Birdie is proud to be a B Corp and is committed to using business as a force for good, focusing on improving care for older adults.
How does Birdie support employee growth?
Birdie provides an annual personal learning budget, access to training, coaching, mentorship, and time and space for employees to set and achieve their development goals.
Is there any specific company culture at Birdie?
Yes, Birdie promotes a deeply human and radically transparent culture, prioritizing autonomy, feedback, and collaboration among team members.
Does Birdie offer any health and wellbeing support?
Yes, Birdie offers private health insurance, mental health support, wellbeing perks, and additional paid leave for fertility treatments.
How does Birdie view diversity and inclusion?
Birdie is committed to building a diverse team and inclusive culture, ensuring a fair hiring process for all applicants regardless of their background.
What kind of impact is Birdie aiming to achieve?
Birdie aims to radically transform home healthcare to empower older adults to thrive in their own homes and improve the quality of care they receive.