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Customer Co-worker

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IKEA

Jan 21, 2025

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Adelaide

Requirements

  • A passion for securing the best customer experience possible.
  • Excellent communication skills.
  • A polite and friendly manner and a ‘Togetherness’ mindset.
  • Able to work closely with your team and other departments or work independently.
  • The ability to remain calm when faced with challenging situations.
  • Able to prioritise tasks in a fast-paced environment.
  • Strong customer service skills, alongside being able to interact with many customers consistently.
  • Basic computer and systems literacy.

Responsibilities

  • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
  • Securing that all products passing through the entrance are paid for.
  • Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
  • Supporting customers booking their home delivery and collecting their click and collect.
  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
  • Handling cash and card payments in a reliable, efficient, accurate and friendly way.
  • Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
  • Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

FAQs

What is the base hourly pay rate for the Customer Co-worker position?

The base hourly pay rate for the Customer Co-worker position is $27.35.

What are the working hours for this role?

This role is a Permanent Part-time position with 40 hours per fortnight, requiring availability to work a rotating roster including day and evening shifts, as well as 3 out of 4 weekends each month.

What employee benefits are offered for this position?

Benefits include above-award pay rates, 5 weeks of paid annual leave, access to the Employee Assistance Program, a 15% co-worker discount, low-cost nutritious meals, complimentary drinks, free co-worker parking, and a digital entertainment membership among others.

When is the application deadline for this job?

The application deadline for this job is Friday, 31 January 2025.

What key responsibilities does a Customer Co-worker have?

Responsibilities include greeting customers, securing payment for products, resolving customer service issues, processing returns, handling payments, and ensuring a positive shopping experience.

Do I need prior experience to apply for this position?

While prior experience in customer service is beneficial, what is essential is a passion for providing a great customer experience and strong communication skills.

How does IKEA promote employee development?

IKEA nurtures employee development by providing career opportunities and support to unlock potential.

Is there a uniform provided for this role?

Yes, co-worker uniforms are provided for this role.

Will I be required to handle cash transactions?

Yes, you will be responsible for handling cash and card payments in a reliable and friendly manner.

What qualities are important for a Customer Co-worker?

Important qualities include a passion for customer service, excellent communication skills, a friendly manner, the ability to remain calm under pressure, prioritization skills, and basic computer literacy.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.