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Customer Co-worker

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IKEA

Jan 10, 2025

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Perth

Requirements

  • • A passion for securing the best customer experience possible.
  • • Excellent communication skills.
  • • A polite and friendly manner and a ‘Togetherness’ mindset.
  • • Able to work closely with your team and other departments or work independently.
  • • The ability to remain calm when faced with challenging situations.
  • • Able to prioritise tasks in a fast-paced environment.
  • • Strong customer service skills, alongside being able to interact with many customers consistently.
  • • Basic computer and systems literacy.

Responsibilities

  • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
  • Securing that all products passing through the entrance are paid for.
  • Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
  • Supporting customers booking their home delivery and collecting their click and collect.
  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
  • Handling cash and card payments in a reliable, efficient, accurate and friendly way.
  • Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
  • Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

FAQs

What is the job title for this position at IKEA?

The job title is Customer Co-worker.

What is the hourly pay rate for this role?

The base hourly pay rate is $27.35.

What type of employment is this position?

This position is Permanent Part-time, requiring 40 hours per fortnight.

When do applications for this position close?

Applications close on Friday, 24 January, 2025.

What kind of shifts should applicants expect to work?

Applicants should be available to work a rotating roster with a mix of day and evening shifts, including 3 out of 4 weekends in a month.

What will happen if my application is progressed?

If your application is progressed, you will be invited to a Group Assessment Centre on Tuesday, 4 February, 2025.

What are some responsibilities of the Customer Co-worker role?

Responsibilities include greeting customers, processing payments, handling returns, supporting customer relations, and ensuring a positive shopping experience.

What skills are required for the Customer Co-worker position?

Required skills include excellent communication, strong customer service, the ability to remain calm in challenging situations, and basic computer literacy.

Are there any benefits for co-workers at IKEA?

Yes, benefits include a 15% co-worker discount, leave entitlements, employee assistance program, low-cost nutritious meals, and a bonus program where eligible.

Is there a focus on workplace culture at IKEA?

Yes, IKEA emphasizes equality, diversity, inclusion, and promotes health and well-being within the workplace culture.

What kind of customer experience does IKEA prioritize in this role?

IKEA prioritizes securing the best customer experience possible and ensuring customers have a positive final touchpoint during their shopping experience.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.