FAQs
What are the primary responsibilities of a Customer Contact Advisor?
The primary responsibilities include providing outstanding service in phone and email interactions, collaborating with the team to meet service and customer experience goals, deepening product knowledge, proactively retaining business by addressing customer needs, and communicating clearly with a focus on solutions.
What qualifications are required for this role?
The role requires a QFA/APA qualification or a willingness to work toward these qualifications.
Is prior experience in the Life and Pensions industry necessary?
While prior experience is beneficial, a strong focus on customer satisfaction, problem-solving skills, and a willingness to learn about the industry are key factors for success in this role.
What is the company culture like at Bank of Ireland?
The company culture prioritizes work-life balance with flexible working options, 23 days of annual leave, excellent pension contributions, and supportive policies for families and wellbeing.
Where is the primary office location for this role?
The primary office location is in Dublin, but the role can be performed in a hybrid manner anywhere in the Republic of Ireland.
How does the company support employee wellbeing?
The company supports employee wellbeing through an employee assistance program, access to WebDoctor, financial wellbeing coaches, and encouragement for pursuing educational and professional qualifications.
What kind of team environment can I expect?
You can expect to be part of a high-performing, collaborative team that is committed to delivering excellence and maintaining a strong reputation in the market.
Are there opportunities for career growth in this position?
Yes, there are opportunities for career growth through continued learning, professional development, and on-the-job experience in the Life and Pensions industry.
Is travel required for this role?
Yes, some travel may be required for in-person collaboration, with the exact frequency to be agreed upon with the manager.
What does the company do to ensure diversity and inclusion?
The company is on a continuous journey to build an inclusive and diverse workplace and welcomes applications from people of all backgrounds, providing reasonable accommodations throughout the recruitment process.