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Customer Contact Comms Associate

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Accenture

Aug 31, 2024

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Bangalore

Requirements

  • Any Graduation
  • 1 to 3 years
  • English - Proficient
  • Voice Contact Center
  • Customer service - Inbound
  • Excel skills
  • Please note that this role may require you to work in rotational shifts

Responsibilities

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts

FAQs

What is the job title for this position?

The job title for this position is Customer Contact Comms Associate.

What qualifications are required for this role?

Any Graduation is required for this role.

How many years of experience are needed for this position?

The position requires 1 to 3 years of experience.

What language proficiency is expected for this job?

Proficiency in English is expected for this job.

What are the primary responsibilities of a Customer Contact Comms Associate?

The primary responsibilities include managing and resolving customer queries, handling escalations and complaints, and providing best resolutions while closing faults and complaints within Service Level Agreements (SLAs).

What skills are necessary for this role?

Necessary skills include strong communication abilities, knowledge of customer support metrics, and proficiency in Excel.

What environment will I be working in?

You will be working in a voice contact center environment, primarily handling inbound customer service inquiries.

Will I receive training for this position?

Yes, you will be provided with detailed to moderate levels of instruction on daily work tasks and guidance on new assignments.

Are there any shift requirements for this role?

Yes, this role may require you to work in rotational shifts.

What is Accenture’s focus as a company?

Accenture is a global professional services company focused on digital, cloud, and security solutions, offering services across various industries including Strategy and Consulting, Technology and Operations, and Accenture Song.

How does Accenture measure customer service performance?

Accenture measures customer service performance based on metrics such as customer satisfaction, resolution times, and the handling of customer queries and complaints.

Will I be working as part of a team?

Yes, you will be an individual contributor as part of a team with a predetermined, focused scope of work.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.