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Customer Delivery Driver

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Tesco

Aug 4, 2024

Applications are closed

  • Job
    Full-time
    Junior (1-2 years)

Requirements

  • - Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • - Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  • - Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • - Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • - Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • - A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • - Able to adhere to the GB Domestic Driving Rules.

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • Ensuring the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What is the hourly rate for the Customer Delivery Driver position?

The hourly rate for the Customer Delivery Driver position is £14.05.

Are there part-time and full-time positions available?

Yes, we are currently recruiting for both part-time and full-time positions.

What kind of driving license do I need for this role?

You need a UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What benefits does Tesco offer to its employees?

Tesco offers various benefits including 20 days of holiday (plus a personal day), flexible working options, a 10% discount at Tesco stores, access to free wellbeing services, life cover, an award-winning pension, and a uniform.

Is prior experience necessary for this role?

The job description does not specify that prior experience is necessary, but it emphasizes the importance of customer service and building relationships.

Will I receive support from management while performing my duties?

Yes, there is always a team of Managers and colleagues back at base ready to support you when needed.

Can I discuss flexible working arrangements during my application?

Yes, you are encouraged to discuss your flexible working needs throughout your application process.

What type of environment will I be working in?

You will be working in a hands-on, physical environment where no two shifts are the same, focusing on customer interaction and service.

How does Tesco promote diversity and inclusion?

Tesco values individuality and aims to create a sense of belonging by treating everyone fairly and respectfully. Diversity and inclusion are embedded in their company values.

What should I do if I am running late for a delivery?

You should call the store/centre if you are running 30 or more minutes late.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.