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Customer Delivery Driver - Alfreton

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Tesco

22d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Logistics
  • United Kingdom
    Remote

AI generated summary

  • You need a valid UK/EU driving license (12+ months, max 3 points), teamwork skills, customer focus, adaptability, energy, and a willingness to share improvement ideas.
  • You will ensure the van is clean, deliver orders on time, communicate with customers about changes, and maintain cleanliness in the yard, trays, and van.

Requirements

  • You will need
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Able to adhere to the GB Domestic Driving Rules

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • Ensuring the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What are the working hours for the Customer Delivery Driver position?

The availability window for this role is typically from 08:00 to 23:00 on Mondays, Thursdays, and Fridays, and from 08:00 to 22:00 on Saturdays.

What is the pay rate for this job?

The pay rate for Customer Delivery Drivers starts from £14.18 an hour, which increases to £15.45 for stores within the M25. Additional payments may apply depending on location.

Is there a minimum number of hours I am guaranteed to work?

Yes, new colleagues are offered a minimum of 16 guaranteed hours each week, but opportunities for fewer hours (to a minimum of 12) are also available.

What should I do if my availability does not exactly match the advertised times?

We encourage you to apply even if your availability does not match exactly. We are happy to support flexibility for our colleagues.

What are the main responsibilities of a Customer Delivery Driver?

Responsibilities include maintaining a clean and organized delivery van, loading and checking the van's roadworthiness, communicating with customers about their orders, and ensuring timely deliveries within designated time slots.

What qualifications do I need to be a Customer Delivery Driver?

You will need a UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points, and the ability to adhere to GB Domestic Driving Rules.

What benefits do you offer to employees?

Benefits include holiday starting at 20 days (rising to 22 after 12 months), flexible working, discounts with the Colleague Clubcard, access to wellbeing services, life cover, a pension with matching contributions, and a provided uniform.

Is there support for diversity and inclusion within the company?

Yes, Tesco is committed to diversity, equity, and inclusion, ensuring that all employees feel represented and can be themselves at work.

Can I request flexible working hours?

Yes, you can request flexible working from your first day on the job. We welcome discussions about flexible arrangements that suit individual needs.

What is the minimum age requirement for this position?

Candidates must be of school leaving age to apply, and candidates over 18 are required if the role involves working late at night or in certain areas like the warehouse.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.