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Customer Delivery Driver - Ashford Crooksfoot Extra

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Tesco

Today

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • United Kingdom
    Remote

AI generated summary

  • You need a valid UK/EU driving licence, strong teamwork and customer interaction skills, adaptability, a driven attitude, and the ability to share improvement ideas.
  • You will ensure delivery van cleanliness, load products, communicate with customers about orders, handle substitutions, and maintain tidy delivery areas while meeting scheduled time slots.

Requirements

  • You will need
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Responsibilities

  • You will be responsible for
  • Delivering your part of our customer shopping trip by:
  • I ensure the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What are the hours of availability for this role?

The hours of availability for the Customer Delivery Driver role are as follows: Sunday from 12:45 to 22:45, Monday from 17:45 to 21:45, Friday from 12:45 to 22:45, and Saturday from 12:45 to 22:45.

What is the hourly pay rate for this position?

The starting pay rate for the Customer Delivery Driver role is £14.18 per hour, which increases to £15.45 per hour for stores inside the M25, with additional payments possible depending on location.

Is there a minimum guaranteed number of hours for this job?

Yes, there is a minimum guarantee of 16 hours per week for new colleagues, but opportunities to work as few as 12 hours are also available.

What is expected from me in terms of customer interaction?

You are expected to build relationships with customers, talk to them about any changes to their orders, and provide excellent service with a warm and welcoming demeanor.

Do I need a specific type of driving license to apply?

Yes, you need a valid UK/EU/EEA driving license (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What benefits does Tesco offer for this position?

Benefits include holiday starting at 20 days (rising to 22 after 12 months), flexible working options, employee discounts, access to wellbeing services, life cover, an award-winning pension, and a provided uniform.

Is there an opportunity for career progression within Tesco?

Yes, Tesco supports colleagues in their career progression, encouraging sharing ideas and looking for ways to improve both the store and customer service.

What support is available for diverse backgrounds and inclusion?

Tesco is committed to diversity, equity, and inclusion, ensuring that everyone feels represented and can be themselves at work. They are also accredited as a Disability Confident Leader, providing inclusive recruitment processes.

How does Tesco handle applications for this position?

Applications may close earlier than the advertised end date due to high volumes of applicants, and individual feedback will only be given to candidates who attend an interview.

Can I request flexible working hours?

Yes, you can request flexible working hours from the very beginning of your employment with Tesco, as they are open to supporting various lifestyle needs.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.