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Customer Delivery Driver - Askham Bar Extra

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Tesco

6d ago

  • Job
    Full-time
    Junior, Mid, Senior & Expert Level
  • Customer Relations
    Logistics
  • York

AI generated summary

  • You need a valid UK/EU/EEA driving licence (Full or Automatic) for 12+ months, strong teamwork skills, customer focus, adaptability, and a proactive attitude to enhance store experience.
  • You will deliver customer orders, maintain a clean van and yard, communicate order changes, and ensure timely arrivals while caring for products as if they were your own.

Requirements

  • You will need
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • I ensure the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What are the working hours for the Customer Delivery Driver position?

The availability window for shifts is as follows: Sunday from 08:15 to 17:45, and Monday to Wednesday from 14:00 to 23:30.

What is the starting rate of pay for this position?

The starting rate of pay for Customer Delivery Drivers is £14.18 an hour, which increases to £15.45 for stores inside the M25.

How many guaranteed hours will new colleagues receive?

New colleagues joining us will receive a minimum of 16 guaranteed hours each week, but there are also opportunities to work fewer hours, with a minimum of 12.

What type of driving license is required for this job?

A valid UK/EU/EEA driving license (Full or Automatic only) for at least 12 months with no more than 3 penalty points is required.

Is there an opportunity for flexible working?

Yes, Tesco supports flexible working, and candidates are encouraged to discuss their availability during the application process.

What benefits are included with this position?

Benefits include 20 days of holiday plus a personal day (rising to 22 days after 12 months), a 10% discount, free wellbeing services, life cover, an award-winning pension, and access to various colleague networks.

Will training be provided for new employees?

Yes, new employees will receive training and support from managers and colleagues as they start their role.

How does Tesco ensure a positive working environment?

Tesco is committed to diversity, equity, and inclusion, ensuring everyone feels represented and can be themselves at work.

Can I apply for this job if I have less than 12 months of driving experience?

No, you need to have held a valid driving license for at least 12 months to be eligible for this position.

What should I do if I arrive late to a delivery?

You should call the store or center if you are running 30 or more minutes late to inform them of the delay.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.