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Customer Delivery Driver - Bangor Extra

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Tesco

9d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Logistics
  • Bangor

AI generated summary

  • You need a valid driving licence (12+ months, max 3 points), good teamwork skills, a positive attitude with customers, adaptability, energy, and a willingness to share improvement ideas.
  • You will deliver customer orders, maintain a clean van, handle substitutions, communicate with customers about their orders, and ensure timely deliveries while keeping the workspace tidy.

Requirements

  • A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • I ensure the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What is the pay rate for the Customer Delivery Driver position?

The pay rate starts from £14.18 an hour, increasing to £15.45 for stores inside the M25, with additional payments possible depending on location.

What are the required working hours for this role?

The role offers a minimum of 16 guaranteed hours each week, with opportunities available for those who prefer to work fewer hours (to a minimum of 12).

What days and times would I be expected to work?

You would be available to work on Sundays from 08:30 to 22:00, and Tuesdays, Wednesdays, and Fridays from 16:00 to 22:00.

Do I need to have a specific type of driving license?

Yes, you need a valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What kind of support is available for employees?

Employees have access to free wellbeing services, a life insurance policy of five times your pay, an award-winning pension with matching contributions, and various benefits tailored to individual needs.

Is there an opportunity for flexible working?

Yes, flexible working options are available from day one of employment, and discussions about flexibility are encouraged throughout the application process.

How do I interact with customers in this role?

As a Customer Delivery Driver, you are expected to be warm and welcoming, engage with customers about their orders, and address any concerns they may have.

Will I receive training for this position?

Yes, Tesco provides support and training, ensuring you are well-prepared to deliver excellent customer service and understand your responsibilities.

What should I do if I am running late for a delivery?

You should call the store or centre if you are running 30 minutes or more late to inform them of the delay.

What benefits do employees receive for their service?

Employees start with 20 days of holiday (plus bank holidays), which increases to 22 days after 12 months, in addition to discounts at stores and other employee benefits.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.