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Customer Delivery Driver - Bradley Stoke Extra

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Tesco

3d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Bristol

AI generated summary

  • You need a valid UK/EU/EEA driving license, strong customer interaction skills, ability to adapt to change, team spirit, and a drive to exceed expectations while sharing improvement ideas.
  • You will deliver customer orders, maintain cleanliness, load and check the van, communicate with customers about orders, manage substitutions, and ensure timely deliveries.

Requirements

  • You will need
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • I ensure the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What are the working hours for the Customer Delivery Driver role?

The working hours for this role vary by day, with availability from 18:00 to 23:00 on Mondays, Wednesdays, and Thursdays, 08:00 to 18:00 on Tuesdays, and 09:00 to 19:00 on Saturdays.

What is the starting hourly wage for this position?

The starting hourly wage for a Customer Delivery Driver is £14.18, which increases to £15.45 for positions located inside the M25.

Can I request flexible working hours?

Yes, you can request flexible working from day one, and we welcome discussions about how we can accommodate your availability.

How many guaranteed hours will I get each week?

New colleagues are offered a minimum of 16 guaranteed hours each week, though there are opportunities to work a minimum of 12 hours if desired.

What qualifications do I need to apply for this role?

You need a valid UK/EU/EEA driving licence (Full or Automatic) for at least 12 months and no more than 3 penalty points.

What benefits are offered to employees in this role?

Benefits include holiday starting at 20 days (rising to 22 after 12 months), 10% discount on purchases, access to wellbeing services, life cover, pension contributions up to 7.5%, and a uniform provided.

Will I be required to work weekends?

Yes, availability for Saturday shifts is expected, as indicated in the job description.

Is there support for those with disabilities during the recruitment process?

Yes, Tesco is committed to providing a fully inclusive and accessible recruitment process and offers support for candidates with disabilities.

What responsibilities will I have as a Customer Delivery Driver?

Responsibilities include delivering customer orders, maintaining vehicle cleanliness, communicating with customers about their orders, and ensuring timely deliveries.

Are there opportunities for career progression within Tesco?

Yes, there are various opportunities for career progression within Tesco, and we encourage employees to share their ideas for improvement with management.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.