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Customer Delivery Driver - Haverfordwest Extra

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Tesco

2d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Logistics
  • United Kingdom
    Remote

AI generated summary

  • You must build strong relationships, be warm with customers, adapt to changes, and hold a valid UK/EU/EEA driving licence for at least 12 months with max 3 penalty points.
  • You will ensure van cleanliness, load safely, communicate order changes to customers, handle products with care, and deliver within time slots, providing warm service at the doorstep.

Requirements

  • Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
  • Be warm and welcoming with customers and colleagues.
  • Respond quickly to changing customer needs and embrace change while out on the road and in the store.
  • Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Responsibilities

  • Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
  • Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
  • Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
  • Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
  • Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

FAQs

What are the working hours for the Customer Delivery Driver role?

The working hours are flexible, primarily scheduled during the evening, with shifts from 17:00 to 23:00 on Sundays, Thursdays, Fridays, and Saturdays.

What is the starting pay for the Customer Delivery Driver position?

The starting pay is £14.18 per hour, which can rise to £15.45 in stores located within the M25.

What qualifications do I need to apply for this role?

You need to hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Is there a minimum number of hours I will work?

Yes, we guarantee a minimum of 16 hours per week, though roles are also available starting from 12 hours.

What benefits do you offer to employees?

Benefits include holiday starting at 20 days plus a personal day, discounts via the Colleague Clubcard, free wellbeing services, life cover, an award-winning pension, and a range of additional benefits.

Do I need previous driving experience to apply?

While previous driving experience is beneficial, the main requirement is to hold a valid driving licence and demonstrate the ability to provide excellent customer service.

How is the customer delivery process structured?

You will load your van safely, keep it organized, and deliver orders to customers during their specified time slots while providing warm service and handling any order changes or issues.

What should I do if I have special requirements during the application process?

We are committed to providing a fully inclusive and accessible recruitment process. You can discuss any special requirements during your application.

Does Tesco support diversity and inclusion?

Yes, Tesco is committed to diversity, equity, and inclusion, ensuring that everyone feels represented and able to be themselves.

Are uniforms provided for this role?

Yes, uniforms are provided for Customer Delivery Drivers.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.