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Customer Delivery Driver - Hull

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Tesco

20d ago

  • Job
    Full-time
    Junior, Mid, Senior & Expert Level
  • Customer Relations
    Logistics
  • Kingston upon Hull

AI generated summary

  • You must build team spirit, be warm with customers, adapt to change, share improvement ideas, and hold a valid UK/EU/EEA driving license for 12+ months with max 3 penalty points.
  • You will deliver orders, maintain van cleanliness, communicate with customers about changes, handle products carefully, and notify customers and the store of any delays.

Requirements

  • You will need
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Responsibilities

  • You will be responsible for
  • Delivering your part of our customer shopping trip by:
  • I ensure the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What are the working hours for this Customer Delivery Driver position?

The working hours are typically scheduled within the availability window of Sunday to Saturday, from 08:00 to 23:00.

What is the pay rate for this role?

The starting pay rate is £14.18 per hour, which increases to £15.45 per hour for stores inside the M25.

How many guaranteed hours will I receive each week?

New colleagues are guaranteed a minimum of 16 hours each week, but there are opportunities to work fewer hours, with a minimum of 12 hours available.

Is there any flexibility in the working hours?

Yes, Tesco supports flexibility, and if your availability closely matches the advertised times, they would still like to hear from you.

What type of license do I need to apply for this position?

You need a valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months, with no more than 3 penalty points.

What are the responsibilities of a Customer Delivery Driver?

Responsibilities include delivering customer shopping, maintaining a clean and tidy delivery van, loading the van, communicating with customers about their orders, and ensuring deliveries arrive within the scheduled time.

What benefits does Tesco provide to its employees?

Benefits include 20 days of holiday plus a personal day (increasing to 22 days after 12 months), discounts, life cover, access to wellbeing services, a pension plan with matching contributions, and more.

How does Tesco promote diversity and inclusion?

Tesco is committed to diversity, equity, and inclusion, aiming to create an environment where everyone feels represented and can be themselves at work.

Are there any minimum age requirements for this position?

Yes, candidates must have passed the school leaver's age and be over 18 years old to apply for this role.

How can I request flexible working?

Employees can request flexible working from day one and are encouraged to discuss their needs throughout the application process.

What should I do if I have questions or need support during the application process?

You can reach out to Tesco for assistance or further information regarding the recruitment process and any accommodations you may need.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.