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Customer Delivery Driver - Norwich Extra

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Tesco

23d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Norwich

AI generated summary

  • You need to build team spirit, engage warmly with customers, adapt quickly, share improvement ideas, and hold a valid UK/EU driving licence (12+ months, max 3 points) while following driving rules.
  • You will deliver customer orders, maintain van cleanliness, communicate order changes, ensure timely deliveries, and provide excellent customer service while keeping the work area tidy.

Requirements

  • You will need
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Able to adhere to the GB Domestic Driving Rules.

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • Ensuring the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What are the working hours for the Customer Delivery Driver position?

The working hours vary, but the availability window requires drivers to be available on Sundays from 15:00 to 23:00, Tuesdays and Wednesdays from 18:00 to 22:00, Thursdays from 19:00 to 23:00, and Saturdays from 19:00 to 23:00.

What is the starting pay rate for this position?

The starting pay rate for the Customer Delivery Driver position is £14.18 an hour.

Is there an opportunity for flexible working hours?

Yes, the position offers flexibility, and candidates can request flexible working from day one.

How many guaranteed hours are offered to new colleagues?

New colleagues are offered a minimum of 16 guaranteed hours each week, with opportunities for fewer hours down to a minimum of 12.

What kind of license is required for this role?

A UK/EU/EEA Driving licence (Full or Automatic only) is required for at least 12 months with no more than 3 penalty points.

What benefits are provided for the Customer Delivery Driver position?

Benefits include holiday starting at 20 days, flexible working options, discounts with the Colleague Clubcard, access to wellbeing services, life cover, an award-winning pension plan, and uniform provision.

Do we welcome candidates from all backgrounds?

Yes, at Tesco, we prioritize diversity, equity, and inclusion, and we welcome candidates from all backgrounds to ensure everyone feels represented and can be themselves at work.

Will I receive notice of my scheduled shifts?

Yes, you will receive 3 weeks’ notice of exactly when your shifts will be scheduled.

Is it essential to deliver products during the customer's assigned time slot?

Yes, it is necessary to deliver products during the customer's designated time slot.

What should I do if I'm running late on a delivery?

If you are running 30 or more minutes late, you should call the store/centre to inform them of the delay.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.