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Customer Delivery Driver - Norwich Extra

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Tesco

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Norwich

AI generated summary

  • You need a valid UK/EU/EEA driving license (12+ months, max 3 penalty points), strong teamwork skills, customer focus, adaptability, and a drive to improve service and balance work-life.
  • You will deliver customer orders, maintain van cleanliness, manage trays, communicate order changes, ensure timely arrivals, and handle customer queries regarding substitutions.

Requirements

  • You will need
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Able to adhere to the GB Domestic Driving Rules

Responsibilities

  • You will be responsible for
  • Delivering your part of our customer shopping trip by:
  • Ensuring the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process. I can get what I want:
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What is the pay rate for the Customer Delivery Driver position?

The pay rate for the Customer Delivery Driver starts from £14.18 an hour, increasing to £15.45 for stores inside the M25, with additional payments possible depending on location.

What are the guaranteed minimum hours for this role?

We guarantee a minimum of 16 hours each week, but there are opportunities to work fewer hours, down to a minimum of 12 hours.

What are the availability windows for this role?

The availability windows include the following: - Sunday: 09:00 - 19:00 - Tuesday: 19:00 - 23:00 - Wednesday: 19:00 - 23:00 - Friday: 19:00 - 23:00 - Saturday: 13:30 - 23:00

Do I need a specific type of driving license?

Yes, you will need a UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What responsibilities do Customer Delivery Drivers have?

Responsibilities include ensuring the van and trays are clean and organized, delivering customer orders during scheduled time slots, communicating with customers about their orders, and maintaining a tidy work environment.

How much holiday do I get?

You start with 20 days of holiday plus a personal day, which rises to 22 days after 12 months, in addition to Bank holidays.

Are there opportunities for flexible working?

Yes, we welcome discussions about flexible working and strive to accommodate individual needs to fit different lifestyles.

What benefits does Tesco offer its employees?

Tesco offers a range of benefits including discounts on shopping, access to wellbeing services, life cover, pension matching contributions, and opportunities for personal and professional development.

How does Tesco support diversity and inclusion?

Tesco is committed to diversity, equity, and inclusion (DE&I), ensuring that everyone feels represented and can be themselves at work.

Is there a deadline for applications for this role?

Yes, in cases of high volumes of applicants, some roles may close earlier than the advertised end date, so it's advisable to apply promptly.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.