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Customer Delivery Driver - Norwich Extra

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Tesco

23d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Norwich

AI generated summary

  • You need a valid UK/EU driving licence, strong teamwork skills, customer-focused attitude, adaptability, and the ability to adhere to driving rules.
  • You will deliver customer orders, maintain cleanliness of the van, communicate order changes, ensure timely deliveries, and handle customer inquiries and refunds with care.

Requirements

  • You will need
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Able to adhere to the GB Domestic Driving Rules

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • Ensuring the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What are the required working hours for the Customer Delivery Driver position?

The required working hours for this position are between 15:00 and 23:00 on Sundays, Mondays, Thursdays, Fridays, and Saturdays.

What is the starting pay for a Customer Delivery Driver at Tesco?

The starting pay for a Customer Delivery Driver at Tesco is £14.18 per hour, increasing to £15.45 for stores inside the M25.

Is there a minimum number of hours guaranteed for new colleagues?

Yes, new colleagues are guaranteed a minimum of 16 hours each week, but there are opportunities for working fewer hours if desired, with a minimum of 12 hours.

What are the primary responsibilities of a Customer Delivery Driver?

The primary responsibilities of a Customer Delivery Driver include ensuring the van and trays are clean and organized, delivering customer orders during their scheduled time slots, and maintaining communication with customers about their orders.

Do I need a specific type of driving license to apply for this position?

Yes, you need a UK/EU/EEA driving license (Full or Automatic) for at least 12 months with no more than 3 penalty points.

What benefits are offered to employees at Tesco?

Tesco offers a variety of benefits including 20 days of holiday (plus a personal day) starting, discounts on shopping, access to free wellbeing services, life cover, pension contributions, uniform provision, and more.

Does Tesco provide flexibility in work hours?

Yes, Tesco welcomes discussions about flexible working to accommodate different lifestyles and needs.

Is any prior experience required to apply for this role?

While specific prior experience isn't mentioned, being energetic, customer-focused, and willing to adapt to changing needs is valued.

Will I have notice of my shifts once scheduled?

Yes, you will receive 3 weeks' notice of your scheduled shifts.

How does Tesco support diversity and inclusion in the workplace?

Tesco is committed to diversity, equity, and inclusion, ensuring that everyone feels represented and can be themselves at work. They actively encourage applicants from all backgrounds.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.