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Customer Delivery Driver, Supermarket Assistant

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Reading

AI generated summary

  • You must have a valid B-Category UK manual driving licence with max 6 points, strong customer service skills, time management, physical stamina, self-motivation, and IT literacy.
  • You will prepare delivery routes, load your van, conduct safety checks, provide excellent customer service, build rapport with customers, and assist with shopkeeping tasks as needed.

Requirements

  • - Full valid B-Category UK manual driving licence with no more than 6-points.
  • - Great customer service skills.
  • - Time management skills.
  • - Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
  • - Comfortable working independently with the ability to be self motivated and adaptable.
  • - IT literate.

Responsibilities

  • Checking your delivery routes for the day.
  • Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
  • Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
  • Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
  • Helping customers with their shopping and building a rapport with them based on trust and service.
  • Supporting the wider shop team when required with general shopkeeping tasks.

FAQs

What are the essential skills required for the Customer Delivery Driver role?

The essential skills required include a full valid B-Category UK manual driving licence with no more than 6 points, great customer service skills, time management skills, the ability to cope with physical requirements of the role, self-motivation, adaptability, and being IT literate.

Is prior driving experience necessary for this position?

Previous experience in a driving role is desirable but not essential. Familiarity with chilled vehicles would also be welcomed.

What are the working hours for this role?

The specific working hours may vary, but we support flexible working arrangements, which could include flexible hours, compressed hours, job sharing, or shorter hour contracts where possible.

Are there any age restrictions for applying to this position?

Yes, you must be 18 years or older to work in this role due to its nature.

Will I be responsible for vehicle safety checks?

Yes, you will be responsible for ensuring all appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.

Is customer interaction a part of this job?

Yes, being an ambassador for the Waitrose brand and providing excellent customer service while building rapport with customers is a key responsibility of this role.

How do you handle applications if you receive a high volume?

We may close vacancies early in the event of receiving a high volume of applications, so we recommend applying early.

Do you conduct background checks for applicants?

Yes, some roles are subject to pre-employment vetting, which may include DBS checks and financial probity checks for successful candidates.

Is a uniform provided for this role?

The job description does not specify if a uniform is provided; it's best to ask the hiring manager during your interview for clarification.

Can I request reasonable adjustments during the application process?

Yes, if you require reasonable adjustments due to a disability that means you may need longer to complete your application, please contact us as soon as possible.

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Retail & Consumer Goods
Industry
10,001+
Employees
1904
Founded Year

Mission & Purpose

Waitrose & Partners is a British supermarket chain that offers a wide range of high-quality groceries, including fresh produce, meat, dairy, bakery items, and specialty products. Their ultimate mission is to provide customers with superior food and exceptional service, creating a delightful shopping experience. Waitrose's purpose is to promote sustainable and ethical practices by sourcing responsibly, supporting local producers, and reducing environmental impact, while also ensuring the well-being and development of their employees as partners in the business.