FAQs
What is the primary responsibility of a Driver Installer at John Lewis?
The primary responsibility is to deliver and install products into customers' homes, providing excellent customer service and demonstrating how the products work.
What type of products will I be installing as a Driver Installer?
You will be installing a variety of products including furniture, kitchen appliances, sound systems, and TV sets.
Is there an age requirement for this role?
Yes, you must be 18 years or older to work in this role.
What type of driving license do I need for this position?
You need a Manual C1 UK driving licence with a maximum of 6 points to qualify for this position.
Are there any specific certificates required for this role?
Yes, you will need a DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card, as well as a Tachograph Card by your first day in the role.
Do I need previous experience for this job?
Yes, previous experience in installation is required and experience in a customer-facing role is also essential.
What should I expect in terms of physical demands for this job?
You should expect heavy lifting as you will be delivering large items such as sofas, white goods, and mattresses.
Can I expect training for this role?
Yes, while previous installation experience is required, the company will assist in topping up your knowledge with their installer accreditation.
How does John Lewis support work-life balance?
John Lewis supports flexible working arrangements, which may include flexible hours, job sharing, or shorter hour contracts wherever possible.
Are there any pre-employment checks required for this role?
Yes, some roles are subject to pre-employment vetting which may include DBS checks and financial probity checks.
Is there potential for career growth within the company?
Yes, John Lewis encourages individual and collective growth and offers opportunities for advancement within the organization.
What are the working conditions like for a Driver Installer?
You will start your day at a delivery hub, working as part of a 2-person delivery crew, and spend time both driving and installing products efficiently in customers' homes.
What kind of team environment can I expect at John Lewis?
You can expect a supportive team environment where everyone is encouraged to share responsibility, contribute to success, and treat each other with kindness and respect.