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Customer Development Manager

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Nestlé

May 5

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Brentwood

Requirements

  • Bachelor's Degree in business or related field is preferred.
  • 5+ years’ experience ideal; minimum 2 years Managing Large Customers desired.
  • Sales experience in the Grocery, Drug and/or Mass retail channel(s) is required.
  • Experience in consumer goods and Vitamins and supplements is highly preferred.
  • Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
  • Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment.
  • Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals.
  • Strong cross functional relationships with assigned accounts.
  • Proficient in MS Office Suite (Word, Excel, Power Point, etc.).
  • Ability to manage multiple priorities and multiple brands/categories.
  • Deep understanding of the assigned Customer and how to develop demand creation plans.
  • The ability to utilize creativity and push beyond the obvious, comfortable going into “unchartered” territory in setting out recommendations and goals.
  • P&L management and strong financial acumen.

Responsibilities

  • Establish strong working relationship with all internal teams including Customer Strategy, Finance, and Customer Service.
  • Particular focus will be divisional wins (i.e., displays, distribution gains, ACV enhancement, etc.).
  • Formulate a detailed understanding of the Customers go-to-market model including Category Management strategy.
  • Deliver target Budget plan and new product distribution goals.
  • Execute our brand and category growth strategy that align with the customer.
  • Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals.
  • Maintain clear understanding of customer objectives and liaise with RVP to develop operational plans to manage execution and measure results.
  • Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers.
  • Educate our business partners on our products, retail goals, and measurement of success.
  • Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
  • Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.
  • Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items).
  • Work with customers to implement Retail initiatives and monitor Retail standards.
  • Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and our market position.
  • Responsible for working with agencies to input Trade Investment Management (TIM and Osprey): system input, trade fund management, direct sales forecasting and projection activities for the company.
  • Strong Trade management/budget processing and an efficiency that focus on a strong ROI.
  • Monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.

FAQs

Do we support remote work?

Yes, this position can be either remote or hybrid based on the selected candidate’s geographic location.

What is the salary range for the Customer Development Manager position?

The approximate pay range for this position is $100,000 to $130,000.

What qualifications are preferred for this role?

A Bachelor's Degree in business or a related field is preferred, along with 5+ years of experience, ideally including 2 years managing large customers.

Is experience in the grocery or retail channel required?

Yes, sales experience in the Grocery, Drug, and/or Mass retail channel(s) is required.

Are there opportunities for professional development in this role?

Yes, we offer dynamic career paths, robust development opportunities, and the chance to learn from talented colleagues around the globe.

What skills are necessary for the Customer Development Manager position?

Key skills include project management, relationship management, financial acumen, and proficiency in MS Office Suite.

Does Nestlé have an inclusive workplace policy?

Yes, it is our business imperative to remain a very inclusive workplace, welcoming applicants from diverse backgrounds.

Is prior experience in consumer goods preferred?

Yes, experience in consumer goods and vitamins and supplements is highly preferred for this role.

Will I need to manage multiple priorities in this role?

Yes, the ability to manage multiple priorities and brands/categories is essential for success in this position.

Can I request accommodations during the recruitment process?

Yes, you are welcome to inform us confidentially if you may require any special accommodations to participate fully in our recruitment experience.

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Nestlé

Unlocking the power of food to enhance quality of life for everyone, today and for generations to come.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future. We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland. Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020. Our portfolio covers almost every food and beverage category –offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. House rules: https://nes.tl/HouseRules

Culture & Values

  • Respect for ourselves

    Respect starts with self-respect. Being true to ourselves, while acting with integrity, fairness and authenticity.

  • Respect for others

    Respecting others is about meeting our promises. It’s about quality in our products, our brands and everything we do.

  • Respect for diversity

    Respect for other ways of thinking, other cultures and all aspects of society requires inclusiveness and openness in all our interactions.

  • Respect for the future

    Respect for the future of our planet and future generations compels us to act with responsibility and courage, even if it’s difficult.

Benefits

  • Competitive remuneration

    You’ll be recognized for your contribution with a competitive salary and benefits package. And you may benefit from savings plans, insurances, loans, and discounted or free Nestlé products. You could even grab a bargain on retail products, services and activities.

  • Location-specific opportunities

    Our working environments vary greatly, so depending on your job and your location, you could benefit from flexible working opportunities, volunteering programs, the ability to bring a pet to work, and much more.

  • International mobility

    We offer opportunities to develop your career in different countries around the world. Global mobility plays an important part in developing Nestlé’s talent and our brands.

  • Health and wellbeing at work

    Our employee health programs will help you develop and maintain a healthy lifestyle, with health checks, health care, onsite cafeterias and fitness centres, sport and other activities.

  • Employee support

    More than ever, it is important that you are emotionally supported while at work and at home to be resilient and feel good as you carry out your everyday activities. We provide access to confidential counsellors to help when the unexpected happens or you are feeling overwhelmed.

  • Parental leave

    With a minimum of 18 weeks paid parental leave for the primary caregiver, plus the opportunity to take further leave, your new family life can get off to a great start. Your work location may provide additional benefits and resources such as dedicated feeding rooms or creches.