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Customer Engagement Manager

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Motorola Solutions

Jan 27, 2025

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Product
  • Plantation
  • Quick Apply

AI generated summary

  • You need a Bachelor's/Master's in Business or Engineering, 2+ years in Program/Project Management, Product Development, Marketing, or Engineering, with travel under 10%.
  • You will analyze customer feedback, manage loyalty programs, collaborate with teams, conduct surveys, track engagement metrics, organize events, and develop strategies to enhance customer experience.

Requirements

  • Bachelor's or Master's degree in Business, Engineering, or an allied discipline.
  • 2+ years experience in Program/Project Management, Product Development/Planning, Product Marketing or Engineering
  • Under 10%

Responsibilities

  • Analyze customer feedback and data to identify trends and insights.
  • Collaborate with marketing, sales, and customer service teams.
  • Create and manage customer loyalty programs and or processes.
  • Monitor and report on the effectiveness of engagement initiatives.
  • Develop and maintain customer personas.
  • Conduct regular customer satisfaction surveys.
  • Identify opportunities for improving the customer experience.
  • Manage customer communication channels.
  • Organize customer events and webinars.
  • Develop content for customer engagement activities.
  • Handle customer complaints and issues promptly.
  • Track and analyze customer engagement metrics.
  • Work with product teams to incorporate customer feedback.
  • Develop strategies to re-engage inactive customers.
  • Plan, organize, and initiate new processes and manage and/or update these processes.
  • Monitor Jira flow and prioritization for new and enhancement features.
  • Collaborate with partners internally and externally to find mutually beneficial solutions.
  • Take ownership of issues and drive resolution.
  • Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales.

FAQs

What is the role of a Customer Engagement Manager at Motorola Solutions?

The Customer Engagement Manager is responsible for improving customer relationships by analyzing feedback, collaborating with various departments, managing loyalty programs, and developing strategies to enhance the customer experience.

What type of degree is required for this position?

A Bachelor's or Master's degree in Business, Engineering, or an allied discipline is required for this role.

How much experience is needed for this job?

A minimum of 2 years of experience in Program/Project Management, Product Development/Planning, Product Marketing, or Engineering is required.

What is the travel requirement for this position?

The travel requirement for this position is under 10%.

Is relocation provided for this position?

No, relocation is not provided for this position.

What kind of benefits does Motorola Solutions offer?

Motorola Solutions offers a variety of benefits, including incentive bonus plans, medical, dental, and vision benefits, a 401K with company match, paid holidays, generous paid time off packages, employee stock purchase plans, and paid parental and family leave.

Is there a salary range for this position?

Yes, the target base salary range for this position is $63,800 - $127,600 USD, depending on job-related knowledge, skills, and experience.

Does Motorola Solutions support diversity and inclusion in their hiring practices?

Yes, Motorola Solutions is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.

How does the company handle customer complaints?

The Customer Engagement Manager is responsible for handling customer complaints promptly to maintain a positive customer experience.

Can I apply for this position if I do not meet all the preferred skills?

Yes, Motorola Solutions encourages applicants to apply even if they do not meet all preferred skills, as they value diverse backgrounds and experiences.

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Motorola Solutions

A global leader in public safety & enterprise security, making communities safer & businesses stay productive & secure.

Manufacturing & Electronics
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio communications, video security & access control and the command center, bolstered by managed & support services, create an integrated technology ecosystem to help make communities safer and businesses stay productive and secure. At Motorola Solutions, we’re ushering in a new era in public safety and security.