FAQs
Do we support remote work?
Yes, we offer a hybrid working approach, allowing employees to work both in the office and from home.
What is the duration of this position?
This is a 6-month fixed-term contract position.
What are the working hours for this role?
The working hours are full time, 37.5 hours per week, Monday to Friday.
Is there an opportunity for bonuses?
Yes, there is an excellent basic salary plus bonus and Vodafone benefits.
What background is preferred for the Customer Excellence Manager role?
Billing and collections experience is preferred, along with excellent communication and stakeholder management skills.
What benefits does Vodafone offer?
Vodafone offers an extensive benefits package including up to 28 days holiday entitlement, employee discounts, retail vouchers, pension plans, share schemes, and top-of-the-range learning and development tools.
Will background checks be conducted for this role?
Yes, all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks.
What are the main responsibilities of the Operations Excellence Manager?
Key responsibilities include eliminating customer complaints related to collections, payments, billing, and credit risk, leading a team focused on improving customer journeys, and ensuring regulatory compliance.
Are there any specific skills required for this position?
Yes, candidates should have experience in leading complex programmes, identifying trends in data, and translating them into actionable improvements.
How does Vodafone approach diversity and inclusion?
Vodafone is committed to driving inclusion for all, creating a workplace that is fully representative of the communities and customers they serve.