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customer experience associate

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TD

Aug 26, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Dieppe
  • Quick Apply

AI generated summary

  • You need a high school diploma, 1+ years of relevant experience, and preferably a post-secondary or undergraduate degree in a related field.
  • You will enhance customer experience, process transactions accurately, resolve concerns, promote services, support team goals, and ensure compliance with policies while maintaining effective communication.

Requirements

  • Experience & Education
  • High School diploma and/or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

Responsibilities

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct
  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally
  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Generally reports to a Manager Customer Experience or Branch Manager

FAQs

What is the work location for the Customer Experience Associate position?

The work location for the Customer Experience Associate position is Canada.

What are the expected working hours for this role?

The expected working hours for this role are 18.75 hours.

What line of business will I be working in?

You will be working in the Personal & Commercial Banking line of business.

Is there a specified pay range for this position?

The job description encourages candidates to have an open dialogue with a member of the HR Team to discuss compensation-related questions, including pay details for this role.

What key accountability areas will I be responsible for as a Customer Experience Associate?

You will be responsible for creating an exceptional customer experience, completing financial transactions, resolving customer concerns, identifying customer needs, and promoting products and services.

What kind of experience is required for this position?

A high school diploma is required, along with 1+ years of relevant experience. A post-secondary or undergraduate degree in a related field is preferred.

Will I receive training and support when starting this role?

Yes, training and onboarding sessions will be provided to ensure you have everything you need to succeed in your new role.

How does TD support employee development?

TD supports employee development through regular career and performance conversations, access to an online learning platform, and various mentoring programs.

Is there a commitment to diversity and inclusion in the workplace?

Yes, TD is committed to contributing to a fair, positive, and equitable environment that supports a diverse workforce.

What is the application and interview process like?

Candidates of interest will be contacted to schedule an interview, and TD aims to communicate outcomes to all applicants by email or phone call.

Does TD provide accommodations during the interview process?

Yes, TD is committed to accessibility and encourages candidates to let them know if they need accommodations to help remove barriers during the interview process.

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TD

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Mission & Purpose

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.