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Customer Experience Associate

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TD

Jan 12, 2025

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Campbell River
  • Quick Apply

AI generated summary

  • You should have a high school diploma or 1+ years of experience, strong MS Office skills, excellent organization, and dynamic communication abilities for effective customer interactions.
  • You will process transactions, understand customer needs, resolve concerns, promote banking solutions, collaborate with teammates, and recommend operational improvements for enhanced customer experiences.

Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
  • A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

FAQs

What is the work location for the Customer Experience Associate position?

The work location is Campbell River, British Columbia, Canada.

How many hours per week is this position?

This position offers 15 hours per week.

What is the pay range for the Customer Experience Associate position?

The pay range is $22.00 - $27.21 CAD.

What does TD Canada Trust prioritize in terms of customer experience?

TD Canada Trust prioritizes building deep and long-lasting relationships with customers by understanding their needs and providing appropriate banking solutions.

What type of transactions will I be processing in this role?

In this role, you will be processing financial transactions such as deposits, withdrawals, and bill payments.

What qualifications are required for the Customer Experience Associate position?

A high school diploma and/or 1+ years of relevant experience is required. An undergraduate degree or equivalent is an asset.

What skills are emphasized for candidates applying for this role?

Strong administration, organizational, planning, time management skills, and dynamic communication skills are emphasized for candidates.

Will there be any training provided for this position?

Yes, training and onboarding sessions will be provided to ensure you have everything you need to succeed in your new role.

What kind of growth opportunities are available at TD?

TD offers career development programs, mentorship, and regular performance conversations to help colleagues realize their potential and identify career paths.

How does TD Canada Trust contribute to employee wellness?

TD Canada's Total Rewards package reflects investments in employees' financial, physical, and mental well-being, including health benefits, paid time off, and career development programs.

Is prior banking experience necessary for this position?

No, prior banking experience is not necessary. Both experienced candidates and those starting their career in financial services are encouraged to apply.

What is the interview process like for this position?

Candidates of interest will be contacted to schedule an interview, and TD strives to communicate outcomes to all applicants via email or phone call.

Is accommodation available during the interview process?

Yes, accommodations can be provided, such as accessible meeting rooms or captioning for virtual interviews, to help remove barriers for candidates.

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Mission & Purpose

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.